Manual processes keep CX insights from scaling.
As a customer experience professional, you aim to elevate your customer’s voice. But you may lack the process for getting useful insights from customer feedback at scale.
Existing analytics tools only give you keywords or charts. You end up manually tagging issues and creating reports from scratch for product, marketing, and leadership teams. It’s time-consuming work that’s often outdated or misaligned with the needs of your cross functional counterparts.
At Viable, our next-generation AI finds and surfaces top issues from your customer feedback quickly and accurately—and puts them into accessible reports automatically. Not keywords in a complex matrix, but easy-to-read reports so you can get everyone on the same page to make informed, customer-first decisions.
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