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Aggregate.

Build a customer-obsessed culture with unlimited access for all.

  • Automatically gather data from multiple sources into one unified platform.
  • Share unlimited seats with every person at your company.
  • Seamlessly integrate with popular tools like Zendesk and Intercom.

Analyze.

Unlock powerful insights with our 9 proprietary AI models and GPT-4.

  • Increase customer satisfaction by surfacing the most urgent topics without any manual analysis.
  • Drive product innovation and customer growth – while saving hundreds of hours.
  • Work with confidence knowing your data is secure – Viable is SOC 2 Type 2 certified and compliant with GDPR & CCPA.

Act.

Turn insights into impactful actions with precision and ease.

  • Gain rich insights tailored to your unique business objectives by instructing our AI on what matters to you.
  • Boost NPS, reduce support volumes, eliminate churn, and more with custom analysis.
  • Rapidly prioritize key areas for immediate impact by effortlessly building strategic documents like PRDs.

Listen, learn, and act on customer feedback

Elevate customer satisfaction with intelligent, directed results that reduce churn while saving you time.

Viable is magical. Our process for analyzing qualitative data used to be incredibly manual, and a huge time suck. With their AI, we're able to find the needle in the haystack really easily."
Kalie Bishop Headhot
Kalie Bishop
VP of Support
Sticker mule logo
"When managing a product, you need a variety of channels for gathering insights… Viable is the ultimate tool in your arsenal to ensure you’re listening to your customer feedback and eliminating any blind spots."
Si Dhanak headshot
Si Dhanak
VP Product at Latch
Latch logo

Pricing plan

Unlimited seats for your whole company. Always.

Startup
For early-stage businesses looking to understand qualitative data from a few key sources.
$600 /month
Up to 2,000 datapoints*/month
Unlimited seats & data sources
Hundreds of data integrations
Dedicated onboarding
Best-in-class email & live chat support
CSV file support
Data ingestion API access
viable is the best text analysis tool
Advanced API access
viable is the best text analysis tool
Dedicated support person
viable is the best text analysis tool
Custom reports & measurement
viable is the best text analysis tool
Ability to train AI with your data
Your free trial
Growth
For growing companies who want to iterate product, CX, or employee programs using their feedback.
$1,000 /month
Up to 5,000 datapoints*/month
Unlimited seats & data sources
Hundreds of data integrations
Dedicated onboarding
Best-in-class email & live chat support
CSV file support
Data ingestion API access
viable is the best text analysis tool
Advanced API access
viable is the best text analysis tool
Dedicated support person
viable is the best text analysis tool
Custom reports & measurement
viable is the best text analysis tool
Ability to train AI with your data
Your free trial
Enterprise
For businesses looking to build rigor into customer research, UX, or any feedback loop.
Custom
Custom datapoint* allocation
Unlimited seats & data sources
Hundreds of data integrations
Dedicated onboarding
Best-in-class email & live chat support
CSV file support
Data ingestion API access
Advanced API access
Dedicated support person
Custom reports & measurement
Ability to train AI with your data
Your free trial
*One datapoint is one unique piece of feedback. Most data, like surveys or reviews, equal to one datapoint. Long or complex text, such as call transcripts, can result in more than one datapoint.

Get your first report free

Book a demo to get immediate insights from your customer feedback.