Elevate the voice of your customers with data-backed rigor.
How do you get customer insights in a data-backed way to fix broken UX flows, increase retention, craft more targeted messaging, and otherwise customize your offerings for your customers?
By analyzing feedback from your helpdesk, surveys, app reviews, social media, call transcripts, and more in a methodical way. AI has recently gotten good at processing text, extracting meaning, and making recommendations based on qualitative data at scale.
Viable uses state-of-the-art AI models (including GPT-3) to aggregate, analyze, and summarize customer feedback. You get immediate, accurate insights in natural language. The simple interface is designed for all business users (not just analysts). You can finally stop relying on anecdotes that lead to biased decisions.
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