There’s a better, faster, more Viable way to transform user feedback

Elevate customer satisfaction

Boost NPS, reduce support volumes, and eliminate churn by automatically surfacing the most urgent topics across all your data sources – no manual tagging required.

Customize it to your unique objectives

Instruct our AI on what matters to you and watch as it prioritizes key areas for immediate impact. Build strategic action plans, PRDs, bug reports, customer FAQs, and more in minutes.

Save hundreds of hours each year

Automate feedback analysis in one unified platform, freeing up valuable time for strategic decision-making. Plus, you always get unlimited seats for your entire team!

Listen, learn, and act on customer feedback

Elevate customer satisfaction with intelligent, directed results that reduce churn while saving you time.

Viable is magical. Our process for analyzing qualitative data used to be incredibly manual, and a huge time suck. With their AI, we're able to find the needle in the haystack really easily."
Kalie Bishop Headhot
Kalie Bishop
VP of Support
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How Viable works

While most tools just skim the surface, Viable blends 9 proprietary AI models with GPT-3 and GPT-4 to deliver consistently precise and reliable insights.

Aggregate.

Build a customer-obsessed culture with unlimited access for all.

  • Automatically gather data from multiple sources into one unified platform.
  • Share unlimited seats with every person at your company.
  • Seamlessly integrate with popular tools like Zendesk and Intercom.

Analyze.

Unlock powerful insights with our 9 proprietary AI models and GPT-4.

  • Increase customer satisfaction by surfacing the most urgent topics without any manual analysis.
  • Drive product innovation and customer growth – while saving hundreds of hours.
  • Work with confidence knowing your data is secure – Viable is SOC 2 Type 2 certified and compliant with GDPR & CCPA.

Act.

Turn insights into impactful actions with precision and ease.

  • Gain rich insights tailored to your unique business objectives by instructing our AI on what matters to you.
  • Boost NPS, reduce support volumes, eliminate churn, and more with custom analysis.
  • Rapidly prioritize key areas for immediate impact by effortlessly building strategic documents like PRDs.

Sync your data in minutes

Viable integrates directly with over a dozen leading platforms including Zendesk, Intercom, and Gong. You can add data from virtually any source via Zapier and even import CSV files. Plus, our dynamic 2-way API seamlessly connects with your existing workflows.

Pricing plan

Unlimited seats for your whole company. Always.

Startup
For early-stage businesses looking to understand qualitative data from a few key sources.
$600 /month
Up to 2,000 datapoints*/month
Unlimited seats & data sources
Hundreds of data integrations
Dedicated onboarding
Best-in-class email & live chat support
CSV file support
Data ingestion API access
viable is the best text analysis tool
Advanced API access
viable is the best text analysis tool
Dedicated support person
viable is the best text analysis tool
Custom reports & measurement
viable is the best text analysis tool
Ability to train AI with your data
Choose Plan
Growth
For growing companies who want to iterate product, CX, or employee programs using their feedback.
$1,000 /month
Up to 5,000 datapoints*/month
Unlimited seats & data sources
Hundreds of data integrations
Dedicated onboarding
Best-in-class email & live chat support
CSV file support
Data ingestion API access
viable is the best text analysis tool
Advanced API access
viable is the best text analysis tool
Dedicated support person
viable is the best text analysis tool
Custom reports & measurement
viable is the best text analysis tool
Ability to train AI with your data
Choose Plan
Enterprise
For businesses looking to build rigor into customer research, UX, or any feedback loop.
Custom
Custom datapoint* allocation
Unlimited seats & data sources
Hundreds of data integrations
Dedicated onboarding
Best-in-class email & live chat support
CSV file support
Data ingestion API access
Advanced API access
Dedicated support person
Custom reports & measurement
Ability to train AI with your data
Choose Plan
*One datapoint is one unique piece of feedback. Most data, like surveys or reviews, equal to one datapoint. Long or complex text, such as call transcripts, can result in more than one datapoint.

Get your first report free

Book a demo to get immediate insights from your customer feedback.