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The 7 Features Twitter Users Requested from Elon Musk’s Complaint Hotline
Elon Musk's “Twitter Complaint Hotline" got 107,000 replies. Our AI analyzed them to help his lean product team build Twitter 2.0.
Nicole Bansal, November 18, 2022
Revolutionizing Sentiment Analysis with GPT-3: Part 1
Sebastian Barbera, November 18, 2022
We're fine-tuning GPT-3 to create an AI capable of transforming the previously manual process of qualitative data analysis.
If our AI took a personality test
Nicole Bansal, November 10, 2022
The word “AI” conjures all sorts of imagery, but we think of ours as personable “team,” with seven different teammates who comprise it.
Analyzing feedback with AI: How to analyze open-ended survey responses
Nicole Bansal, November 01, 2022
Our AI gave this consulting firm a deep understanding of Employee Experience while saving time & money. And all without a single spreadsheet
The Struggle is Real: Too Much Feedback Data and Not Enough Resources to Analyze It
Nicole Bansal, September 28, 2022
Discover our Experience Analysis Platform (XAP), a new type of software that uses AI to analyze unstructured data and extract insights.
How to simplify your process for analyzing customer feedback
Nicole Bansal, September 20, 2022
Learn about the 7 steps of qualitative data analysis, and how to automate the process so you can focus on what matters – your customers.
Analyzing feedback using AI: Nest app product reviews
Nicole Bansal, August 30, 2022
We scraped 5K+ Nest App reviews to see what insights our AI would find. The result: a clear, human-like analysis of what users love & hate.
Retail app reviews report: what app reviews say about top retail apps
Viable Team, February 15, 2022
We analyzed App Store and Play Store app reviews from 10 leading retailers…
A guide to customer feedback analysis
Viable Team, January 18, 2022
Feedback analysis is the process of figuring out what customers think about your product. It involves collecting customer feedback...
How to analyze call transcripts
Viable Team, January 06, 2022
Call transcripts from recorded customer conversations, meetings with prospective customers, research interviews, or even conference calls...
Introducing the Feedback Analysis Report
Viable Team, December 14, 2021
Viable, the qualitative AI company, has launched a new Feedback Analysis Report...
Onboarding a new product manager? Let them dive into structured customer feedback
Viable Team, December 07, 2021
Onboarding a new product management colleague is a source of both excitement and anxiety. You’re excited they’ll be able to help with...
The customer research most likely to lead to growth
Viable Team, October 20, 2021
UX research leads Cindy Alvarez (GitHub), Celeste Ridlen (Airbnb), Vanessa Van Schyndel (Figma), and Grace Vorreuter (GitHub) shared top…
On demand webinar: the customer research most likely to grow your business
Viable Team, October 14, 2021
Is learning what your customers think always worth the investment? Surprisingly, not everyone's convinced. Find out why...
Use Zapier integrations to automate qualitative analysis with Viable
Viable Team, October 12, 2021
Getting feedback data into Viable for analysis is easy: you can connect Zendesk, Delighted, Intercom, and Front directly in just two...
We raised funding to automate qualitative analysis!
Viable Team, September 16, 2021
Today we announced that we raised $3.9 million in pre-seed and seed funding to automate qualitative analysis for businesses.
Churn analysis: a practical guide
Viable Team, September 08, 2021
A leaky bucket in business lingo means you’re losing customers. Every company has some customer churn. A significant amount of churn can...
Why we built a GPT-3 app
Viable Team, September 01, 2021
If you’re thinking about building a GPT-3 app, this overview of how we did it might be useful. We cover how GPT-3 has been core to Viable…
A business guide to text analysis
Viable Team, August 16, 2021
Text analysis is the process of identifying meaning from text in a methodical way. It’s often done with sophisticated algorithms and…
A practical guide to user experience research
Viable Team, August 10, 2021
One of the fastest growing fields in business is user experience research. Why? Because more companies are developing a voice...
How to analyze survey data - part 2
Viable Team, July 15, 2021
In part 1 of our guide on how to analyze customer surveys, we covered why customer surveys matter, what they look like, and how to set...
How to analyze survey data - part 1
Viable Team, July 14, 2021
Feedback loops—what your customers think, feel, or do as they interact with your product—are critical to product development and business…
How companies analyze customer feedback
Viable Team, June 11, 2021
A sample of ~800 questions asked in Viable by more than 60 companies told us what companies most want to know from their customers.
Jeff Erickson, chief product officer and co-founder of Viable
Viable Team, June 03, 2021
I’m Jeff Erickson. I’m the chief product officer at Viable and also the co-founder. I’m based in Napa, California. We’re actually...
Shorten feedback loops with immediate insights from customer feedback
Viable Team, May 26, 2021
Customer-centric companies want to shorten feedback loops as product release cycles get shorter and shorter. How can businesses get…
Five ways to build a voice of the customer mentality
Viable Team, May 26, 2021
Your customers are talking to you. How do you get your entire organization to listen? To adopt a voice of the customer approach, you’ll…
Dan Erickson, CEO and co-founder of Viable
Viable Team, May 24, 2021
I’m Dan, CEO and co-founder of Viable, an analytics tool for getting immediate insights out of customer feedback. I grew up in Portland…
Your waitlist, onboarding, and free trial are perfect for doing user research
Viable Team, April 21, 2021
Sales and marketing teams are great at doing user research with future customers. Sales teams use online forms to see if there's a good...
How Viable works: productizing GPT-3 and in-house systems for automated text analysis
Viable Team, April 14, 2021
Viable is designed to address the problem of too much qualitative feedback and not enough time to read through it all.
How support requests and product feedback work together
Viable Team, April 07, 2021
Your customers share their feedback with you via surveys, support requests, chatbot interactions, social media engagement, and app store...
Why we built Viable
Daniel Erickson, March 18, 2021
My cofounder and I have been building products for the better part of 15 years now. From starting a consulting agency at the age of 18...
4 ways product managers can use qualitative data in customer feedback
Viable Team, March 01, 2021
As a product manager, you aim to be data driven in your product decisions and you want customer insights to inform your strategy. When...
A starter guide for customer insights analysis
Viable Team, February 19, 2021
What do customers love—and hate—about your products? Where are they most likely to give up during the ordering process? How does the...
3-part framework for tackling customer complaints
Viable Team, February 16, 2021
The quality of your customer experience can make or break your company. Today nearly three-quarters of U.S. consumers say they consider...
How advanced language models will help us be more customer-centric
Viable Team, February 08, 2021
Qualitative data adds rich context to any decision-making process, in ways that quantitative data cannot. But it has to be structured...
How product managers and marketers use Viable
Viable Team, January 13, 2021
Product managers and marketers do their best work when they understand customers well. Customer research studies are great for learning…
How sales and customer success teams use Viable
Viable Team, January 13, 2021
Closing deals is much easier when you know what current customers value most. Your current customers’ positive experiences are strong...
How customer support teams use Viable
Viable Team, January 13, 2021
Customer support teams are frequently asked by their colleagues to answer all kinds of questions about customers. The questions can get…
Daniel Erickson, January 12, 2021
You've got a lot of customer feedback living in your support tickets from apps like Zendesk and Intercom. Someone at your company spends…
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