How to Leverage AI Sentiment Analysis to Deliver Stellar Customer Experiences
Unlock the power of AI sentiment analysis to transform your customer experience. Dive into this engaging blog to explore innovative strategies that harness AI's potential to understand and enhance your customers' interactions.
Explore innovative strategies that harness AI's potential to transform your customer experience. Learn more about AI sentiment analysis now.
Nicole Bansal
Nicole Bansal
February 5, 2024
Read More
Enhance Zendesk workflows with Viable's AI integration. Streamline customer service efforts and gain deeper insights for efficient support.
How Viable's AI-Powered Tagging and Categorization Improves Customer Service Workflows in Zendesk
Nicole Bansal
Nicole Bansal
February 12, 2024
Enhance Zendesk workflows with Viable's AI integration. Streamline customer service efforts and gain deeper insights for efficient support.
Read More
Discover the potential of tailored generative analysis with Viable and Intercom.
Tailoring Analysis to Your Needs: Maximizing the Viable-Intercom Integration with Custom Reporting Objectives
Nicole Bansal
Nicole Bansal
February 9, 2024
Discover the potential of tailored generative analysis with Viable and Intercom.
Read More
Learn how five essential practices for excellent ecommerce customer service and advanced tools like Viable can elevate your brand.
5 Proven Best Practices for Customer Success in Ecommerce
Nicole Bansal
Nicole Bansal
February 7, 2024
Learn how five essential practices for excellent ecommerce customer service and advanced tools like Viable can elevate your brand.
Read More
Insights on insights...
Unlock the potential of Front and Viable by seamlessly blending communication data with AI-powered analytics.
How Weekly AI Analysis from Viable Transform Front Data
Nicole Bansal
Nicole Bansal
February 6, 2024
Unlock the potential of Front and Viable by seamlessly blending communication data with AI-powered analytics.
Read More
Discover how AI-powered sentiment analysis tools can help ecommerce companies uncover valuable insights by doing product review analysis.
The Ultimate Guide to Product Review Analysis for Ecommerce Companies
Nicole Bansal
Nicole Bansal
February 2, 2024
Discover how AI-powered sentiment analysis tools can help ecommerce companies uncover valuable insights by doing product review analysis.
Read More
Discover the power of semantic analysis in unearthing deeper insights from customer feedback.
Decoding Customer Feedback: The Benefits of Semantic Analysis in Customer Success
Nicole Bansal
Nicole Bansal
February 1, 2024
Discover the power of semantic analysis in unearthing deeper insights from customer feedback.
Read More
Take your direct-to-consumer sales to the next level with AI, and connect with your customers on a whole new level.
The Ultimate Guide for Driving Direct-to-Consumer Ecommerce Sales
Nicole Bansal
Nicole Bansal
January 31, 2024
Take your direct-to-consumer sales to the next level with AI, and connect with your customers on a whole new level.
Read More
Discover how generative AI revolutionizes ecommerce with personalized shopping, dynamic pricing, and engaging product narratives.
Top Generative AI Use Cases in Ecommerce
Nicole Bansal
Nicole Bansal
January 30, 2024
Discover how generative AI revolutionizes ecommerce with personalized shopping, dynamic pricing, and engaging product narratives.
Read More
Unlock ecommerce success with customer interviews. Learn to craft questions, analyze insights, and adapt strategies using Viable's AI.
Unlocking Ecommerce Gold: The Power of Customer Interviews In Ecommerce
Nicole Bansal
Nicole Bansal
January 29, 2024
Unlock ecommerce success with customer interviews. Learn to craft questions, analyze insights, and adapt strategies using Viable's AI.
Read More
Learn how to effectively analyze customer service reviews and elevate your marketing strategies with AI.
Deciphering Customer Service Reviews: A Guide to Effective Analysis
Nicole Bansal
Nicole Bansal
January 26, 2024
Learn how to effectively analyze customer service reviews and elevate your marketing strategies with AI.
Read More
Unlock the power of customer advocacy with AI: discover how Viable can help you foster genuine advocates and reap the rewards for doing so.
How to Drive Customer Advocacy with AI Feedback Analysis
Nicole Bansal
Nicole Bansal
January 24, 2024
Unlock the power of customer advocacy with AI: discover how Viable can help you foster genuine advocates and reap the rewards for doing so.
Read More
Improve marketing, product development, and customer satisfaction with the power of ecommerce customer segmentation through Viable.
Segment to Succeed: How Customer Segmentation Fuels Ecommerce Growth
Nicole Bansal
Nicole Bansal
January 23, 2024
Improve marketing, product development, and customer satisfaction with the power of ecommerce customer segmentation through Viable.
Read More
Unlock the power of DTC marketing: build strong customer connections and boost ROI with Viable's AI-driven insights.
The Complete Blueprint for Crafting Your DTC Marketing Strategy
Nicole Bansal
Nicole Bansal
January 22, 2024
Unlock the power of DTC marketing: build strong customer connections and boost ROI with Viable's AI-driven insights.
Read More
Explore how Viable's Generative Analysis Platform can optimize your customer experience metrics in the digital era.
5 Customer Experience Metrics You Should Be Measuring... and How to Optimize Them With AI
Nicole Bansal
Nicole Bansal
November 30, 2023
Explore how Viable's Generative Analysis Platform can optimize your customer experience metrics in the digital era.
Read More
Discover how you can leverage AI to go beyond basic chatbots and drive customer satisfaction and loyalty in new and unique ways.
Beyond Chatbots: Exploring Alternative AI Strategies for Superior Customer Service
Nicole Bansal
Nicole Bansal
November 29, 2023
Discover how you can leverage AI to go beyond basic chatbots and drive customer satisfaction and loyalty in new and unique ways.
Read More
 Explore how generative AI-powered text analysis can help ecommerce companies unlock a wealth of customer insights from qualitative data.
What is Qualitative Analysis and How Can it Help Ecommerce Brands?
Nicole Bansal
Nicole Bansal
November 28, 2023
Explore how generative AI-powered text analysis can help ecommerce companies unlock a wealth of customer insights from qualitative data.
Read More
Explore the top 5 customer success metrics crucial for SaaS companies in gauging customer delight.
Top 5 Customer Success Metrics for Gauging Customer Delight
Nicole Bansal
Nicole Bansal
November 27, 2023
Explore the top 5 customer success metrics crucial for SaaS companies in gauging customer delight.
Read More
Learn about the game-changer transforming customer feedback analysis within crypto using AI-powered multilingual insights.
Case Study: Enhancing Bitvavo’s Customer Experience through AI-Powered Multilingual Product Insights
Nicole Bansal
Nicole Bansal
November 10, 2023
Learn about the game-changer transforming customer feedback analysis within crypto using AI-powered multilingual insights.
Read More
Master the art of customer research with this guide. Unearth actionable insights and stay ahead of your competition by leveraging AI.
The Ultimate Guide for Effective Customer Research
Nicole Bansal
Nicole Bansal
October 23, 2023
Master the art of customer research with this guide. Unearth actionable insights and stay ahead of your competition by leveraging AI.
Read More
Learn how VoC training programs can help you understand your customers better and drive business improvements for your bottom line.
The 9 Best Voice of the Customer (VoC) Training Courses
Nicole Bansal
Nicole Bansal
October 20, 2023
Learn how VoC training programs can help you understand your customers better and drive business improvements for your bottom line.
Read More
Unravel the unique roles of product operations and product management and how they combine to drive product excellence at your business.
Product Operations vs Product Management: What’s the Difference?
Nicole Bansal
Nicole Bansal
October 19, 2023
Unravel the unique roles of product operations and product management and how they combine to drive product excellence at your business.
Read More
Unlock the power of customer research in today's digital age. Dive deep into its significance, methods, and best practices.
What Is Customer Centricity All About?
Nicole Bansal
Nicole Bansal
October 18, 2023
Unlock the power of customer research in today's digital age. Dive deep into its significance, methods, and best practices.
Read More
Learn about product operations managers—the rising stars in product development—and why you might need one to optimize your business.
What Does a Product Operations Manager Do?
Nicole Bansal
Nicole Bansal
October 17, 2023
Learn about product operations managers—the rising stars in product development—and why you might need one to optimize your business.
Read More
Unlock the power of AI to transform customer feedback into a formidable competitive advantage with this game-changing strategy.
How to Turn Customer Feedback into Your Competitive Moat
Nicole Bansal
Nicole Bansal
October 16, 2023
Unlock the power of AI to transform customer feedback into a formidable competitive advantage with this game-changing strategy.
Read More
Understand voice of customer consulting and find 11 exceptional VoC consultants who can help your business thrive.
11 Outstanding Voice of Customer Consultants
Nicole Bansal
Nicole Bansal
September 25, 2023
Understand voice of customer consulting and find 11 exceptional VoC consultants who can help your business thrive.
Read More
See how Viable's AI transformed app reviews into actionable artifacts like a Strategic Action Plan, Social Media Playbook, and PRD.
Unlocking Mobile App Insights: A Deep Dive into Albertsons User Reviews & Feedback
Nicole Bansal
Nicole Bansal
September 18, 2023
See how Viable's AI transformed app reviews into actionable artifacts like a Strategic Action Plan, Social Media Playbook, and PRD.
Read More
 See how a customer happiness team can help you consistently delight customers, fostering loyalty, and reducing churn.
Strengthen Your Brand with the Help of a Customer Happiness Team
Nicole Bansal
Nicole Bansal
September 5, 2023
See how a customer happiness team can help you consistently delight customers, fostering loyalty, and reducing churn.
Read More
Explore the ranges of product operations salaries for a variety of roles in this comprehensive guide.
Product Operations Salaries: Benchmarks for Managers, Directors, Analysts
Nicole Bansal
Nicole Bansal
September 5, 2023
Explore the ranges of product operations salaries for a variety of roles in this comprehensive guide.
Read More
Learn how a customer-first strategy can amplify your business success, foster loyalty, and elevate your brand's reputation.
What Is a Customer-First Strategy in Business?
Nicole Bansal
Nicole Bansal
August 22, 2023
Learn how a customer-first strategy can amplify your business success, foster loyalty, and elevate your brand's reputation.
Read More
Learn how to start a Voice of the Customer (VoC) program from scratch in this ultimate step-by-step guide.
How to Start a VoC Program: The Ultimate Step-by-Step Guide
Nicole Bansal
Nicole Bansal
August 21, 2023
Learn how to start a Voice of the Customer (VoC) program from scratch in this ultimate step-by-step guide.
Read More
Unpack what product operations is and its role in optimizing product, engineering, and customer success.
What Is Product Operations and Why Might I Need It?
Nicole Bansal
Nicole Bansal
August 16, 2023
Unpack what product operations is and its role in optimizing product, engineering, and customer success.
Read More
Explore 11 of the top VoC tools to collect and analyze customer feedback, enhance products, and improve the customer experience in 2023.
Top 11 VoC Tools to Amplify Customer Feedback in 2023
Nicole Bansal
Nicole Bansal
August 15, 2023
Explore 11 of the top VoC tools to collect and analyze customer feedback, enhance products, and improve the customer experience in 2023.
Read More
 Discover strategies, best practices, and advanced AI tools to take your voice of the customer program to the next level.
Voice of the Customer Programs: Strategies and Best Practices
Nicole Bansal
Nicole Bansal
August 14, 2023
Discover strategies, best practices, and advanced AI tools to take your voice of the customer program to the next level.
Read More
Learn how to conduct effective Voice of the Customer (VoC) research and turn data into actionable insights.
How to Do Voice of Customer Research and Analysis—the Process
Nicole Bansal
Nicole Bansal
August 2, 2023
Learn how to conduct effective Voice of the Customer (VoC) research and turn data into actionable insights.
Read More
Unlock the power of AI for analyzing tweets (or x's) from Twitter and discover hidden sentiments with Viable.
How to Analyze Tweets to Uncover Hidden Sentiments with AI
Nicole Bansal
Nicole Bansal
August 1, 2023
Unlock the power of AI for analyzing tweets (or x's) from Twitter and discover hidden sentiments with Viable.
Read More
Trying to build the ultimate Voice of the Customer (VoC) program? Get started with these top 10 VoC survey question examples.
10 Must-Have VoC Survey Questions & How to Get Started
Nicole Bansal
Nicole Bansal
July 31, 2023
Trying to build the ultimate Voice of the Customer (VoC) program? Get started with these top 10 VoC survey question examples.
Read More
Unlock valuable insights from your surveys with leading analysis tools like AI-powered Viable for deep analysis and data-driven answers.
The Top Survey Analysis Tools To Unlock Customer Insights (2023)
Nicole Bansal
Nicole Bansal
July 20, 2023
Unlock valuable insights from your surveys with leading analysis tools like AI-powered Viable for deep analysis and data-driven answers.
Read More
Will OpenAI's ChatGPT Code Interpreter mark the end of AI data pipelines?
The Future of AI: Code Interpreter VS. Data Pipelines
Daniel Erickson
Daniel Erickson
July 20, 2023
Will OpenAI's ChatGPT Code Interpreter mark the end of AI data pipelines?
Read More
Learn how College Ave leveraged AI to analyze data from Zendesk, Delighted by Qualtrics, and Yotpo to improve customer satisfaction.
Case Study: How College Ave Leveraged Generative AI Analysis to Improve Customer Satisfaction
Nicole Bansal
Nicole Bansal
July 19, 2023
Learn how College Ave leveraged AI to analyze data from Zendesk, Delighted by Qualtrics, and Yotpo to improve customer satisfaction.
Read More
See how AI tools like Viable are giving product managers an edge, enabling them to make precise decisions aligned with customer needs.
The Role of AI in Data-Driven Product Management
Nicole Bansal
Nicole Bansal
July 18, 2023
See how AI tools like Viable are giving product managers an edge, enabling them to make precise decisions aligned with customer needs.
Read More
Get actionable insights from Apple iOS and Google Play app store reviews automatically with Viable's AI-powered analysis platform.
How to Analyze App Store Reviews Automatically
Nicole Bansal
Nicole Bansal
July 17, 2023
Get actionable insights from Apple iOS and Google Play app store reviews automatically with Viable's AI-powered analysis platform.
Read More
Unlock the power of text analysis with Viable. Understand context, sentiment, and extract insights from vast amounts of data with AI.
What is Text Analysis?
Nicole Bansal
Nicole Bansal
July 11, 2023
Unlock the power of text analysis with Viable. Understand context, sentiment, and extract insights from vast amounts of data with AI.
Read More
Redefine customer experience management with Gladly & Viable. Understand your customers on a deeper level with AI-powered insights.
Gladly + Viable: People-Centered Customer Experience Management
Nicole Bansal
Nicole Bansal
July 11, 2023
Redefine customer experience management with Gladly & Viable. Understand your customers on a deeper level with AI-powered insights.
Read More
Take your customer experience management to the next level with the best customer feedback tools in 2023.
The Best Customer Feedback Tools in 2023
Nicole Bansal
Nicole Bansal
July 10, 2023
Take your customer experience management to the next level with the best customer feedback tools in 2023.
Read More
Consolidate interactions, gain a holistic view of the customer journey, and unlock hidden insights with Kustomer and Viable.
Kustomer + Viable: Your Go-To Customer Insights Toolkit
Nicole Bansal
Nicole Bansal
June 28, 2023
Consolidate interactions, gain a holistic view of the customer journey, and unlock hidden insights with Kustomer and Viable.
Read More
Streamline customer operations and uncover hidden sentiments. Get real-time feedback and tailor objectives for actionable insights.
Front + Viable: Changing the Customer Experience Management Landscape
Nicole Bansal
Nicole Bansal
June 26, 2023
Streamline customer operations and uncover hidden sentiments. Get real-time feedback and tailor objectives for actionable insights.
Read More
Learn how Sticker Mule was able to leverage Viable's AI to automatically analyze their data from Kustomer, Delighted by Qualtrics, and more.
Case Study: How Sticker Mule Boosted Customer Experience & Efficiency with AI Insights
Nicole Bansal
Nicole Bansal
June 21, 2023
Learn how Sticker Mule was able to leverage Viable's AI to automatically analyze their data from Kustomer, Delighted by Qualtrics, and more.
Read More
Break free from the addiction of seeking more inputs. Translate existing feedback into unique insights and make creative product choices.
Why Product Managers Should Stop Collecting User Feedback
Nicole Bansal
Nicole Bansal
June 20, 2023
Break free from the addiction of seeking more inputs. Translate existing feedback into unique insights and make creative product choices.
Read More
 Learn how to create impactful customer satisfaction (CSAT) surveys by exploring these effective examples.
6 Effective Customer Satisfaction Survey Examples
Nicole Bansal
Nicole Bansal
June 19, 2023
Learn how to create impactful customer satisfaction (CSAT) surveys by exploring these effective examples.
Read More
Find the best generative AI tools to become more efficient, gain insights, and improve your decision-making.
Top Generative AI Tools for Product, Customer Experience, and HR
Nicole Bansal
Nicole Bansal
June 8, 2023
Find the best generative AI tools to become more efficient, gain insights, and improve your decision-making.
Read More
Leverage AI to get more out of your surveys and customer feedback with the seamless integration between Delighted and Viable.
Delighted + Viable: Analyze Surveys with Generative AI
Nicole Bansal
Nicole Bansal
June 6, 2023
Leverage AI to get more out of your surveys and customer feedback with the seamless integration between Delighted and Viable.
Read More
Combine Intercom, a leading customer messaging platform, with Viable's AI-powered text analysis tool to revolutionize your customer support.
Intercom + Viable: Unleashing the Power of AI in Customer Service
Nicole Bansal
Nicole Bansal
June 2, 2023
Combine Intercom, a leading customer messaging platform, with Viable's AI-powered text analysis tool to revolutionize your customer support.
Read More
See how companies in various industries are harnessing generative AI to uncover actionable insights and transform their operations.
Text Analysis Examples That Show the Power of Generative AI
Nicole Bansal
Nicole Bansal
June 1, 2023
See how companies in various industries are harnessing generative AI to uncover actionable insights and transform their operations.
Read More
See how Viable's integration with Zendesk provides a comprehensive solution that quickly identifies pain points and increases customer satis
Zendesk + Viable: Streamlining Customer Support with Advanced Text Analysis
Nicole Bansal
Nicole Bansal
May 23, 2023
See how Viable's integration with Zendesk provides a comprehensive solution that quickly identifies pain points and increases customer satis
Read More
Looking to effectively understand and action multilingual feedback? The right text analysis software powered by generative AI can help.
How to Analyze Multilingual Customer Feedback with Text Analysis Software
Nicole Bansal
Nicole Bansal
May 17, 2023
Looking to effectively understand and action multilingual feedback? The right text analysis software powered by generative AI can help.
Read More
 See how SaaS companies can boost their CSAT score, enhancing customer satisfaction and retention.
How SaaS Companies Can Improve Their CSAT Scores
Nicole Bansal
Nicole Bansal
May 12, 2023
See how SaaS companies can boost their CSAT score, enhancing customer satisfaction and retention.
Read More
Discover the top text analysis tools for 2023 to extract valuable insights from unstructured qualitative data.
Top Text Analysis Tools for 2023
Nicole Bansal
Nicole Bansal
May 11, 2023
Discover the top text analysis tools for 2023 to extract valuable insights from unstructured qualitative data.
Read More
Learn how to create an AI-powered VoC program to help you build a customer-centric organization using generative AI.
How to Create a Voice of the Customer Program with the Help of AI
Nicole Bansal
Nicole Bansal
May 10, 2023
Learn how to create an AI-powered VoC program to help you build a customer-centric organization using generative AI.
Read More
Uncover breakthrough approaches to the analysis of qualitative research in product development using AI-powered tools for deeper insights.
Breakthrough Approaches to Analysis of Qualitative Research in Product Development
Nicole Bansal
Nicole Bansal
May 8, 2023
Uncover breakthrough approaches to the analysis of qualitative research in product development using AI-powered tools for deeper insights.
Read More
Discover the benefits of analyzing customer support tickets using generative Artificial Intelligence (AI) tools.
Analyzing Customer Support Tickets: How AI Is Streamlining the Process
Nicole Bansal
Nicole Bansal
April 27, 2023
Discover the benefits of analyzing customer support tickets using generative Artificial Intelligence (AI) tools.
Read More
Discover how AI-driven analysis of CSAT data can help your business transform customer satisfaction scores into actionable insights.
How to Turn CSAT Data into Actionable Insights with the Help of AI
Nicole Bansal
Nicole Bansal
April 25, 2023
Discover how AI-driven analysis of CSAT data can help your business transform customer satisfaction scores into actionable insights.
Read More
This comprehensive guide explores a modern approach to customer touchpoint analysis, leveraging cutting-edge AI tools for valuable insights.
A Modern 6-Step Guide for Customer Touchpoint Analysis
Nicole Bansal
Nicole Bansal
April 20, 2023
This comprehensive guide explores a modern approach to customer touchpoint analysis, leveraging cutting-edge AI tools for valuable insights.
Read More
Learn how to analyze survey results efficiently and effectively using generative analysis tools with this comprehensive guide.
How to Analyze Survey Results with the Help of Generative Analysis Tools
Nicole Bansal
Nicole Bansal
April 18, 2023
Learn how to analyze survey results efficiently and effectively using generative analysis tools with this comprehensive guide.
Read More
Learn how to optimize your product management strategy by using powerful voice of the customer (VoC) methodologies alongside generative AI.
Power Up Your Product Management Strategy with These Voice of the Customer Methodologies
Nicole Bansal
Nicole Bansal
April 17, 2023
Learn how to optimize your product management strategy by using powerful voice of the customer (VoC) methodologies alongside generative AI.
Read More
Learn about the most common traditional sentiment analysis challenges and how modern generative analysis tools help companies overcome them.
Top 9 Challenges of Traditional Sentiment Analysis
Nicole Bansal
Nicole Bansal
April 12, 2023
Learn about the most common traditional sentiment analysis challenges and how modern generative analysis tools help companies overcome them.
Read More
Discover how AI data analysis revolutionizes product management by providing valuable insights into customer needs and behavior.
Harnessing the Power of AI Data Analysis in Product Management
Nicole Bansal
Nicole Bansal
April 10, 2023
Discover how AI data analysis revolutionizes product management by providing valuable insights into customer needs and behavior.
Read More
Learn how we helped this business analyze, understand, and improve their Net Promoter Score by leveraging AI.
Case Study: Boosting Your NPS with AI-Powered Data Analysis
Nicole Bansal
Nicole Bansal
April 7, 2023
Learn how we helped this business analyze, understand, and improve their Net Promoter Score by leveraging AI.
Read More
Discover how OpenAI's newest model will affect the natural language processing (NLP) landscape.
GPT-4: What to Expect from the Next-Generation Language Model
Nicole Bansal
Nicole Bansal
April 5, 2023
Discover how OpenAI's newest model will affect the natural language processing (NLP) landscape.
Read More
Discover how businesses are understanding their customers’ opinions, emotions and experiences on a deeper level in less time.
Get To Know Your Customers Better with Qualitative Analysis Methods
Nicole Bansal
Nicole Bansal
April 3, 2023
Discover how businesses are understanding their customers’ opinions, emotions and experiences on a deeper level in less time.
Read More
The combo of Gong and Viable can help you analyze thousands of meetings on a scale that exceeds human performance.
Gong + Viable: The ultimate guide to analyzing meeting transcripts at scale
Nicole Bansal
Nicole Bansal
March 28, 2023
The combo of Gong and Viable can help you analyze thousands of meetings on a scale that exceeds human performance.
Read More
Learn how sentiment analysis tools powered by GPT-4 can help you better understand your customers' needs and reduce customer churn.
How Modern Sentiment Analysis Tools Can Reduce Customer Churn
Nicole Bansal
Nicole Bansal
March 23, 2023
Learn how sentiment analysis tools powered by GPT-4 can help you better understand your customers' needs and reduce customer churn.
Read More
Dan Erickson, CEO of Viable, discusses how he came up with the idea for Viable, how the AI benefits businesses, and his plans to scale.
Leveraging AI to Analyze Customer Feedback: Q&A with Daniel Erickson, CEO of Viable
Daniel Erickson
Daniel Erickson
March 22, 2023
Dan Erickson, CEO of Viable, discusses how he came up with the idea for Viable, how the AI benefits businesses, and his plans to scale.
Read More
Learn about what unstructured data is, how it's collected, and why it's important for understanding customer behavior.
Unlock the “Why” by Analyzing Unstructured Data
Nicole Bansal
Nicole Bansal
March 17, 2023
Learn about what unstructured data is, how it's collected, and why it's important for understanding customer behavior.
Read More
Learn how AI can help you improve your Net Promoter Score (NPS) in this this comprehensive piece.
How Using AI to Understand Your Net Promoter Score Will Help Your Business
Nicole Bansal
Nicole Bansal
March 16, 2023
Learn how AI can help you improve your Net Promoter Score (NPS) in this this comprehensive piece.
Read More
Explore strategies to incorporate GPT-4 into your business workflows with careful planning and preparation.
Preparing Your Business for GPT-4: Tips and Strategies
Nicole Bansal
Nicole Bansal
March 14, 2023
Explore strategies to incorporate GPT-4 into your business workflows with careful planning and preparation.
Read More
Learn how sentiment analysis can help gain a better understanding of your target market and improve their customer experience.
What is Sentiment Analysis and How Can it Help Your Business?
Nicole Bansal
Nicole Bansal
March 7, 2023
Learn how sentiment analysis can help gain a better understanding of your target market and improve their customer experience.
Read More
Find out more about the best sentiment analysis tools currently available and how they work.
Best Tools for Sentiment Analysis
Nicole Bansal
Nicole Bansal
March 7, 2023
Find out more about the best sentiment analysis tools currently available and how they work.
Read More
Here are seven real-world qualitative data sources that most e-commerce companies overlook, but AI can analyze.
7 Key Data Sources E-Commerce Brands Should Never Overlook
Nicole Bansal
Nicole Bansal
March 1, 2023
Here are seven real-world qualitative data sources that most e-commerce companies overlook, but AI can analyze.
Read More
Learn how AI is helping companies build a more customer-obsessed culture, and ultimately driving higher retention rates and revenue.
5 Ways to Build a Customer-Obsessed Culture
Nicole Bansal
Nicole Bansal
February 15, 2023
Learn how AI is helping companies build a more customer-obsessed culture, and ultimately driving higher retention rates and revenue.
Read More
Learn how generative AI helps go beyond traditional qualitative data analysis to deliver deeper insights.
Generative analysis vs. traditional data analysis: What’s the difference?
Nicole Bansal
Nicole Bansal
February 7, 2023
Learn how generative AI helps go beyond traditional qualitative data analysis to deliver deeper insights.
Read More
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
Revolutionizing Sentiment Analysis with GPT-4: Part 2
Sebastian Barbera
Sebastian Barbera
January 26, 2023
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
Read More
How can you effectively tap into your company's most valuable and underutilized resource without a ton of time or resources?
How Product Managers Can Iterate Using Customer Feedback
Nicole Bansal
Nicole Bansal
January 24, 2023
How can you effectively tap into your company's most valuable and underutilized resource without a ton of time or resources?
Read More
Learn how AI empowers you to make faster data-driven decisions while also increasing organizational efficiency.
5 Ways AI Can Help Product Managers Make Better Data-Driven Decisions
Nicole Bansal
Nicole Bansal
January 11, 2023
Learn how AI empowers you to make faster data-driven decisions while also increasing organizational efficiency.
Read More
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
Revolutionizing Sentiment Analysis with GPT-4: Part 1
Sebastian Barbera
Sebastian Barbera
November 18, 2022
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
Read More
Elon Musk's “Twitter Complaint Hotline" got 107,000 replies. Our AI analyzed them to help his lean product team build Twitter 2.0.
The 7 Features Twitter Users Requested from Elon Musk’s Complaint Hotline
Nicole Bansal
Nicole Bansal
November 18, 2022
Elon Musk's “Twitter Complaint Hotline" got 107,000 replies. Our AI analyzed them to help his lean product team build Twitter 2.0.
Read More
Learn about the AI model that has captured more attention than any other, and how you can leverage it in your day-to-day work.
A Beginner's Guide to GPT-3
Nicole Bansal
Nicole Bansal
November 14, 2022
Learn about the AI model that has captured more attention than any other, and how you can leverage it in your day-to-day work.
Read More
The word “AI” conjures all sorts of imagery, but we think of ours as personable “team,” with seven different teammates who comprise it.
If our AI took a personality test
Nicole Bansal
Nicole Bansal
November 10, 2022
The word “AI” conjures all sorts of imagery, but we think of ours as personable “team,” with seven different teammates who comprise it.
Read More
Our AI gave this consulting firm a deep understanding of their employee experience while saving time & money, without a single spreadsheet.
Understanding feedback with AI: How to analyze open-ended survey responses
Nicole Bansal
Nicole Bansal
November 1, 2022
Our AI gave this consulting firm a deep understanding of their employee experience while saving time & money, without a single spreadsheet.
Read More
Discover our Generative Analysis Platform, a new type of software that uses AI to analyze unstructured data and extract insights.
The Struggle is Real: Too Much Feedback Data and Not Enough Resources to Analyze It
Nicole Bansal
Nicole Bansal
September 28, 2022
Discover our Generative Analysis Platform, a new type of software that uses AI to analyze unstructured data and extract insights.
Read More
Learn about the 7 steps of qualitative data analysis, and how to automate the process so you can focus on what matters – your customers.
How to simplify your process for analyzing customer feedback
Nicole Bansal
Nicole Bansal
September 20, 2022
Learn about the 7 steps of qualitative data analysis, and how to automate the process so you can focus on what matters – your customers.
Read More
Viable’s natural-language reports are a critical linchpin in how Latch analyzes customer feedback—and provide significant time savings.
How Viable’s data analysis saves Latch’s product team 936 hours a year
Nicole Bansal
Nicole Bansal
September 6, 2022
Viable’s natural-language reports are a critical linchpin in how Latch analyzes customer feedback—and provide significant time savings.
Read More
We scraped 5K+ Nest App reviews to see what insights our AI would find. The result: a clear, human-like analysis of what users love & hate.
Analyzing feedback using AI: Nest app product reviews
Nicole Bansal
Nicole Bansal
August 30, 2022
We scraped 5K+ Nest App reviews to see what insights our AI would find. The result: a clear, human-like analysis of what users love & hate.
Read More
We analyzed App Store and Play Store app reviews from 10 leading retailers…
Retail app reviews report: what app reviews say about top retail apps
Viable Team
Viable Team
February 15, 2022
We analyzed App Store and Play Store app reviews from 10 leading retailers…
Read More
Our goal at Viable is to create the world’s first fully autonomous customer data analyst. With our feedback reports system...
Why we chose GPT-3 embeddings for the clustering behind our feedback reports
Sebastian Barbera
Sebastian Barbera
February 1, 2022
Our goal at Viable is to create the world’s first fully autonomous customer data analyst. With our feedback reports system...
Read More
Feedback analysis is the process of figuring out what customers think about your product. It involves collecting customer feedback...
A guide to customer feedback analysis
Viable Team
Viable Team
January 18, 2022
Feedback analysis is the process of figuring out what customers think about your product. It involves collecting customer feedback...
Read More
Call transcripts from recorded customer conversations, meetings with prospective customers, research interviews, or even conference calls...
How to analyze call transcripts
Viable Team
Viable Team
January 6, 2022
Call transcripts from recorded customer conversations, meetings with prospective customers, research interviews, or even conference calls...
Read More
Viable, the qualitative AI company, has launched a new Feedback Analysis Report...
Introducing the Feedback Analysis Report
Viable Team
Viable Team
December 14, 2021
Viable, the qualitative AI company, has launched a new Feedback Analysis Report...
Read More
Onboarding a new product management colleague is a source of both excitement and anxiety. You’re excited they’ll be able to help with...
Onboarding a new product manager? Let them dive into structured customer feedback
Viable Team
Viable Team
December 7, 2021
Onboarding a new product management colleague is a source of both excitement and anxiety. You’re excited they’ll be able to help with...
Read More
UX research leads Cindy Alvarez (GitHub), Celeste Ridlen (Airbnb), Vanessa Van Schyndel (Figma), and Grace Vorreuter (GitHub) shared top…
The customer research most likely to lead to growth
Viable Team
Viable Team
October 20, 2021
UX research leads Cindy Alvarez (GitHub), Celeste Ridlen (Airbnb), Vanessa Van Schyndel (Figma), and Grace Vorreuter (GitHub) shared top…
Read More
Is learning what your customers think always worth the investment? Surprisingly, not everyone's convinced. Find out why...
On demand webinar: the customer research most likely to grow your business
Viable Team
Viable Team
October 14, 2021
Is learning what your customers think always worth the investment? Surprisingly, not everyone's convinced. Find out why...
Read More

Get your first report free

Book a demo to get immediate insights from your customer feedback.

Enhance Zendesk workflows with Viable's AI integration. Streamline customer service efforts and gain deeper insights for efficient support.
How Viable's AI-Powered Tagging and Categorization Improves Customer Service Workflows in Zendesk
Nicole Bansal
Nicole Bansal, February 12, 2024
Enhance Zendesk workflows with Viable's AI integration. Streamline customer service efforts and gain deeper insights for efficient support.
Read More
Discover the potential of tailored generative analysis with Viable and Intercom.
Tailoring Analysis to Your Needs: Maximizing the Viable-Intercom Integration with Custom Reporting Objectives
Nicole Bansal
Nicole Bansal, February 09, 2024
Discover the potential of tailored generative analysis with Viable and Intercom.
Read More
Learn how five essential practices for excellent ecommerce customer service and advanced tools like Viable can elevate your brand.
5 Proven Best Practices for Customer Success in Ecommerce
Nicole Bansal
Nicole Bansal, February 07, 2024
Learn how five essential practices for excellent ecommerce customer service and advanced tools like Viable can elevate your brand.
Read More
Unlock the potential of Front and Viable by seamlessly blending communication data with AI-powered analytics.
How Weekly AI Analysis from Viable Transform Front Data
Nicole Bansal
Nicole Bansal, February 06, 2024
Unlock the potential of Front and Viable by seamlessly blending communication data with AI-powered analytics.
Read More
Discover how AI-powered sentiment analysis tools can help ecommerce companies uncover valuable insights by doing product review analysis.
The Ultimate Guide to Product Review Analysis for Ecommerce Companies
Nicole Bansal
Nicole Bansal, February 02, 2024
Discover how AI-powered sentiment analysis tools can help ecommerce companies uncover valuable insights by doing product review analysis.
Read More
Discover the power of semantic analysis in unearthing deeper insights from customer feedback.
Decoding Customer Feedback: The Benefits of Semantic Analysis in Customer Success
Nicole Bansal
Nicole Bansal, February 01, 2024
Discover the power of semantic analysis in unearthing deeper insights from customer feedback.
Read More
Take your direct-to-consumer sales to the next level with AI, and connect with your customers on a whole new level.
The Ultimate Guide for Driving Direct-to-Consumer Ecommerce Sales
Nicole Bansal
Nicole Bansal, January 31, 2024
Take your direct-to-consumer sales to the next level with AI, and connect with your customers on a whole new level.
Read More
Discover how generative AI revolutionizes ecommerce with personalized shopping, dynamic pricing, and engaging product narratives.
Top Generative AI Use Cases in Ecommerce
Nicole Bansal
Nicole Bansal, January 30, 2024
Discover how generative AI revolutionizes ecommerce with personalized shopping, dynamic pricing, and engaging product narratives.
Read More
Unlock ecommerce success with customer interviews. Learn to craft questions, analyze insights, and adapt strategies using Viable's AI.
Unlocking Ecommerce Gold: The Power of Customer Interviews In Ecommerce
Nicole Bansal
Nicole Bansal, January 29, 2024
Unlock ecommerce success with customer interviews. Learn to craft questions, analyze insights, and adapt strategies using Viable's AI.
Read More
Learn how to effectively analyze customer service reviews and elevate your marketing strategies with AI.
Deciphering Customer Service Reviews: A Guide to Effective Analysis
Nicole Bansal
Nicole Bansal, January 26, 2024
Learn how to effectively analyze customer service reviews and elevate your marketing strategies with AI.
Read More
Unlock the power of customer advocacy with AI: discover how Viable can help you foster genuine advocates and reap the rewards for doing so.
How to Drive Customer Advocacy with AI Feedback Analysis
Nicole Bansal
Nicole Bansal, January 24, 2024
Unlock the power of customer advocacy with AI: discover how Viable can help you foster genuine advocates and reap the rewards for doing so.
Read More
Improve marketing, product development, and customer satisfaction with the power of ecommerce customer segmentation through Viable.
Segment to Succeed: How Customer Segmentation Fuels Ecommerce Growth
Nicole Bansal
Nicole Bansal, January 23, 2024
Improve marketing, product development, and customer satisfaction with the power of ecommerce customer segmentation through Viable.
Read More
Unlock the power of DTC marketing: build strong customer connections and boost ROI with Viable's AI-driven insights.
The Complete Blueprint for Crafting Your DTC Marketing Strategy
Nicole Bansal
Nicole Bansal, January 22, 2024
Unlock the power of DTC marketing: build strong customer connections and boost ROI with Viable's AI-driven insights.
Read More
Explore how Viable's Generative Analysis Platform can optimize your customer experience metrics in the digital era.
5 Customer Experience Metrics You Should Be Measuring... and How to Optimize Them With AI
Nicole Bansal
Nicole Bansal, November 30, 2023
Explore how Viable's Generative Analysis Platform can optimize your customer experience metrics in the digital era.
Read More
Discover how you can leverage AI to go beyond basic chatbots and drive customer satisfaction and loyalty in new and unique ways.
Beyond Chatbots: Exploring Alternative AI Strategies for Superior Customer Service
Nicole Bansal
Nicole Bansal, November 29, 2023
Discover how you can leverage AI to go beyond basic chatbots and drive customer satisfaction and loyalty in new and unique ways.
Read More
 Explore how generative AI-powered text analysis can help ecommerce companies unlock a wealth of customer insights from qualitative data.
What is Qualitative Analysis and How Can it Help Ecommerce Brands?
Nicole Bansal
Nicole Bansal, November 28, 2023
Explore how generative AI-powered text analysis can help ecommerce companies unlock a wealth of customer insights from qualitative data.
Read More
Explore the top 5 customer success metrics crucial for SaaS companies in gauging customer delight.
Top 5 Customer Success Metrics for Gauging Customer Delight
Nicole Bansal
Nicole Bansal, November 27, 2023
Explore the top 5 customer success metrics crucial for SaaS companies in gauging customer delight.
Read More
Learn about the game-changer transforming customer feedback analysis within crypto using AI-powered multilingual insights.
Case Study: Enhancing Bitvavo’s Customer Experience through AI-Powered Multilingual Product Insights
Nicole Bansal
Nicole Bansal, November 10, 2023
Learn about the game-changer transforming customer feedback analysis within crypto using AI-powered multilingual insights.
Read More
Master the art of customer research with this guide. Unearth actionable insights and stay ahead of your competition by leveraging AI.
The Ultimate Guide for Effective Customer Research
Nicole Bansal
Nicole Bansal, October 23, 2023
Master the art of customer research with this guide. Unearth actionable insights and stay ahead of your competition by leveraging AI.
Read More
Learn how VoC training programs can help you understand your customers better and drive business improvements for your bottom line.
The 9 Best Voice of the Customer (VoC) Training Courses
Nicole Bansal
Nicole Bansal, October 20, 2023
Learn how VoC training programs can help you understand your customers better and drive business improvements for your bottom line.
Read More
Unravel the unique roles of product operations and product management and how they combine to drive product excellence at your business.
Product Operations vs Product Management: What’s the Difference?
Nicole Bansal
Nicole Bansal, October 19, 2023
Unravel the unique roles of product operations and product management and how they combine to drive product excellence at your business.
Read More
Unlock the power of customer research in today's digital age. Dive deep into its significance, methods, and best practices.
What Is Customer Centricity All About?
Nicole Bansal
Nicole Bansal, October 18, 2023
Unlock the power of customer research in today's digital age. Dive deep into its significance, methods, and best practices.
Read More
Learn about product operations managers—the rising stars in product development—and why you might need one to optimize your business.
What Does a Product Operations Manager Do?
Nicole Bansal
Nicole Bansal, October 17, 2023
Learn about product operations managers—the rising stars in product development—and why you might need one to optimize your business.
Read More
Unlock the power of AI to transform customer feedback into a formidable competitive advantage with this game-changing strategy.
How to Turn Customer Feedback into Your Competitive Moat
Nicole Bansal
Nicole Bansal, October 16, 2023
Unlock the power of AI to transform customer feedback into a formidable competitive advantage with this game-changing strategy.
Read More
Understand voice of customer consulting and find 11 exceptional VoC consultants who can help your business thrive.
11 Outstanding Voice of Customer Consultants
Nicole Bansal
Nicole Bansal, September 25, 2023
Understand voice of customer consulting and find 11 exceptional VoC consultants who can help your business thrive.
Read More
See how Viable's AI transformed app reviews into actionable artifacts like a Strategic Action Plan, Social Media Playbook, and PRD.
Unlocking Mobile App Insights: A Deep Dive into Albertsons User Reviews & Feedback
Nicole Bansal
Nicole Bansal, September 18, 2023
See how Viable's AI transformed app reviews into actionable artifacts like a Strategic Action Plan, Social Media Playbook, and PRD.
Read More
 See how a customer happiness team can help you consistently delight customers, fostering loyalty, and reducing churn.
Strengthen Your Brand with the Help of a Customer Happiness Team
Nicole Bansal
Nicole Bansal, September 05, 2023
See how a customer happiness team can help you consistently delight customers, fostering loyalty, and reducing churn.
Read More
Explore the ranges of product operations salaries for a variety of roles in this comprehensive guide.
Product Operations Salaries: Benchmarks for Managers, Directors, Analysts
Nicole Bansal
Nicole Bansal, September 05, 2023
Explore the ranges of product operations salaries for a variety of roles in this comprehensive guide.
Read More
Learn how a customer-first strategy can amplify your business success, foster loyalty, and elevate your brand's reputation.
What Is a Customer-First Strategy in Business?
Nicole Bansal
Nicole Bansal, August 22, 2023
Learn how a customer-first strategy can amplify your business success, foster loyalty, and elevate your brand's reputation.
Read More
Learn how to start a Voice of the Customer (VoC) program from scratch in this ultimate step-by-step guide.
How to Start a VoC Program: The Ultimate Step-by-Step Guide
Nicole Bansal
Nicole Bansal, August 21, 2023
Learn how to start a Voice of the Customer (VoC) program from scratch in this ultimate step-by-step guide.
Read More
Unpack what product operations is and its role in optimizing product, engineering, and customer success.
What Is Product Operations and Why Might I Need It?
Nicole Bansal
Nicole Bansal, August 16, 2023
Unpack what product operations is and its role in optimizing product, engineering, and customer success.
Read More
Explore 11 of the top VoC tools to collect and analyze customer feedback, enhance products, and improve the customer experience in 2023.
Top 11 VoC Tools to Amplify Customer Feedback in 2023
Nicole Bansal
Nicole Bansal, August 15, 2023
Explore 11 of the top VoC tools to collect and analyze customer feedback, enhance products, and improve the customer experience in 2023.
Read More
 Discover strategies, best practices, and advanced AI tools to take your voice of the customer program to the next level.
Voice of the Customer Programs: Strategies and Best Practices
Nicole Bansal
Nicole Bansal, August 14, 2023
Discover strategies, best practices, and advanced AI tools to take your voice of the customer program to the next level.
Read More
Learn how to conduct effective Voice of the Customer (VoC) research and turn data into actionable insights.
How to Do Voice of Customer Research and Analysis—the Process
Nicole Bansal
Nicole Bansal, August 02, 2023
Learn how to conduct effective Voice of the Customer (VoC) research and turn data into actionable insights.
Read More
Unlock the power of AI for analyzing tweets (or x's) from Twitter and discover hidden sentiments with Viable.
How to Analyze Tweets to Uncover Hidden Sentiments with AI
Nicole Bansal
Nicole Bansal, August 01, 2023
Unlock the power of AI for analyzing tweets (or x's) from Twitter and discover hidden sentiments with Viable.
Read More
Trying to build the ultimate Voice of the Customer (VoC) program? Get started with these top 10 VoC survey question examples.
10 Must-Have VoC Survey Questions & How to Get Started
Nicole Bansal
Nicole Bansal, July 31, 2023
Trying to build the ultimate Voice of the Customer (VoC) program? Get started with these top 10 VoC survey question examples.
Read More
Unlock valuable insights from your surveys with leading analysis tools like AI-powered Viable for deep analysis and data-driven answers.
The Top Survey Analysis Tools To Unlock Customer Insights (2023)
Nicole Bansal
Nicole Bansal, July 20, 2023
Unlock valuable insights from your surveys with leading analysis tools like AI-powered Viable for deep analysis and data-driven answers.
Read More
Will OpenAI's ChatGPT Code Interpreter mark the end of AI data pipelines?
The Future of AI: Code Interpreter VS. Data Pipelines
Daniel Erickson
Daniel Erickson, July 20, 2023
Will OpenAI's ChatGPT Code Interpreter mark the end of AI data pipelines?
Read More
Learn how College Ave leveraged AI to analyze data from Zendesk, Delighted by Qualtrics, and Yotpo to improve customer satisfaction.
Case Study: How College Ave Leveraged Generative AI Analysis to Improve Customer Satisfaction
Nicole Bansal
Nicole Bansal, July 19, 2023
Learn how College Ave leveraged AI to analyze data from Zendesk, Delighted by Qualtrics, and Yotpo to improve customer satisfaction.
Read More
See how AI tools like Viable are giving product managers an edge, enabling them to make precise decisions aligned with customer needs.
The Role of AI in Data-Driven Product Management
Nicole Bansal
Nicole Bansal, July 18, 2023
See how AI tools like Viable are giving product managers an edge, enabling them to make precise decisions aligned with customer needs.
Read More
Get actionable insights from Apple iOS and Google Play app store reviews automatically with Viable's AI-powered analysis platform.
How to Analyze App Store Reviews Automatically
Nicole Bansal
Nicole Bansal, July 17, 2023
Get actionable insights from Apple iOS and Google Play app store reviews automatically with Viable's AI-powered analysis platform.
Read More
Unlock the power of text analysis with Viable. Understand context, sentiment, and extract insights from vast amounts of data with AI.
What is Text Analysis?
Nicole Bansal
Nicole Bansal, July 11, 2023
Unlock the power of text analysis with Viable. Understand context, sentiment, and extract insights from vast amounts of data with AI.
Read More
Redefine customer experience management with Gladly & Viable. Understand your customers on a deeper level with AI-powered insights.
Gladly + Viable: People-Centered Customer Experience Management
Nicole Bansal
Nicole Bansal, July 11, 2023
Redefine customer experience management with Gladly & Viable. Understand your customers on a deeper level with AI-powered insights.
Read More
Take your customer experience management to the next level with the best customer feedback tools in 2023.
The Best Customer Feedback Tools in 2023
Nicole Bansal
Nicole Bansal, July 10, 2023
Take your customer experience management to the next level with the best customer feedback tools in 2023.
Read More
Consolidate interactions, gain a holistic view of the customer journey, and unlock hidden insights with Kustomer and Viable.
Kustomer + Viable: Your Go-To Customer Insights Toolkit
Nicole Bansal
Nicole Bansal, June 28, 2023
Consolidate interactions, gain a holistic view of the customer journey, and unlock hidden insights with Kustomer and Viable.
Read More
Streamline customer operations and uncover hidden sentiments. Get real-time feedback and tailor objectives for actionable insights.
Front + Viable: Changing the Customer Experience Management Landscape
Nicole Bansal
Nicole Bansal, June 26, 2023
Streamline customer operations and uncover hidden sentiments. Get real-time feedback and tailor objectives for actionable insights.
Read More
Learn how Sticker Mule was able to leverage Viable's AI to automatically analyze their data from Kustomer, Delighted by Qualtrics, and more.
Case Study: How Sticker Mule Boosted Customer Experience & Efficiency with AI Insights
Nicole Bansal
Nicole Bansal, June 21, 2023
Learn how Sticker Mule was able to leverage Viable's AI to automatically analyze their data from Kustomer, Delighted by Qualtrics, and more.
Read More
Break free from the addiction of seeking more inputs. Translate existing feedback into unique insights and make creative product choices.
Why Product Managers Should Stop Collecting User Feedback
Nicole Bansal
Nicole Bansal, June 20, 2023
Break free from the addiction of seeking more inputs. Translate existing feedback into unique insights and make creative product choices.
Read More
 Learn how to create impactful customer satisfaction (CSAT) surveys by exploring these effective examples.
6 Effective Customer Satisfaction Survey Examples
Nicole Bansal
Nicole Bansal, June 19, 2023
Learn how to create impactful customer satisfaction (CSAT) surveys by exploring these effective examples.
Read More
Find the best generative AI tools to become more efficient, gain insights, and improve your decision-making.
Top Generative AI Tools for Product, Customer Experience, and HR
Nicole Bansal
Nicole Bansal, June 08, 2023
Find the best generative AI tools to become more efficient, gain insights, and improve your decision-making.
Read More
Leverage AI to get more out of your surveys and customer feedback with the seamless integration between Delighted and Viable.
Delighted + Viable: Analyze Surveys with Generative AI
Nicole Bansal
Nicole Bansal, June 06, 2023
Leverage AI to get more out of your surveys and customer feedback with the seamless integration between Delighted and Viable.
Read More
Combine Intercom, a leading customer messaging platform, with Viable's AI-powered text analysis tool to revolutionize your customer support.
Intercom + Viable: Unleashing the Power of AI in Customer Service
Nicole Bansal
Nicole Bansal, June 02, 2023
Combine Intercom, a leading customer messaging platform, with Viable's AI-powered text analysis tool to revolutionize your customer support.
Read More
See how companies in various industries are harnessing generative AI to uncover actionable insights and transform their operations.
Text Analysis Examples That Show the Power of Generative AI
Nicole Bansal
Nicole Bansal, June 01, 2023
See how companies in various industries are harnessing generative AI to uncover actionable insights and transform their operations.
Read More
See how Viable's integration with Zendesk provides a comprehensive solution that quickly identifies pain points and increases customer satis
Zendesk + Viable: Streamlining Customer Support with Advanced Text Analysis
Nicole Bansal
Nicole Bansal, May 23, 2023
See how Viable's integration with Zendesk provides a comprehensive solution that quickly identifies pain points and increases customer satis
Read More
Looking to effectively understand and action multilingual feedback? The right text analysis software powered by generative AI can help.
How to Analyze Multilingual Customer Feedback with Text Analysis Software
Nicole Bansal
Nicole Bansal, May 17, 2023
Looking to effectively understand and action multilingual feedback? The right text analysis software powered by generative AI can help.
Read More
 See how SaaS companies can boost their CSAT score, enhancing customer satisfaction and retention.
How SaaS Companies Can Improve Their CSAT Scores
Nicole Bansal
Nicole Bansal, May 12, 2023
See how SaaS companies can boost their CSAT score, enhancing customer satisfaction and retention.
Read More
Discover the top text analysis tools for 2023 to extract valuable insights from unstructured qualitative data.
Top Text Analysis Tools for 2023
Nicole Bansal
Nicole Bansal, May 11, 2023
Discover the top text analysis tools for 2023 to extract valuable insights from unstructured qualitative data.
Read More
Learn how to create an AI-powered VoC program to help you build a customer-centric organization using generative AI.
How to Create a Voice of the Customer Program with the Help of AI
Nicole Bansal
Nicole Bansal, May 10, 2023
Learn how to create an AI-powered VoC program to help you build a customer-centric organization using generative AI.
Read More
Uncover breakthrough approaches to the analysis of qualitative research in product development using AI-powered tools for deeper insights.
Breakthrough Approaches to Analysis of Qualitative Research in Product Development
Nicole Bansal
Nicole Bansal, May 08, 2023
Uncover breakthrough approaches to the analysis of qualitative research in product development using AI-powered tools for deeper insights.
Read More
Discover the benefits of analyzing customer support tickets using generative Artificial Intelligence (AI) tools.
Analyzing Customer Support Tickets: How AI Is Streamlining the Process
Nicole Bansal
Nicole Bansal, April 27, 2023
Discover the benefits of analyzing customer support tickets using generative Artificial Intelligence (AI) tools.
Read More
Discover how AI-driven analysis of CSAT data can help your business transform customer satisfaction scores into actionable insights.
How to Turn CSAT Data into Actionable Insights with the Help of AI
Nicole Bansal
Nicole Bansal, April 25, 2023
Discover how AI-driven analysis of CSAT data can help your business transform customer satisfaction scores into actionable insights.
Read More
This comprehensive guide explores a modern approach to customer touchpoint analysis, leveraging cutting-edge AI tools for valuable insights.
A Modern 6-Step Guide for Customer Touchpoint Analysis
Nicole Bansal
Nicole Bansal, April 20, 2023
This comprehensive guide explores a modern approach to customer touchpoint analysis, leveraging cutting-edge AI tools for valuable insights.
Read More
Learn how to analyze survey results efficiently and effectively using generative analysis tools with this comprehensive guide.
How to Analyze Survey Results with the Help of Generative Analysis Tools
Nicole Bansal
Nicole Bansal, April 18, 2023
Learn how to analyze survey results efficiently and effectively using generative analysis tools with this comprehensive guide.
Read More
Learn how to optimize your product management strategy by using powerful voice of the customer (VoC) methodologies alongside generative AI.
Power Up Your Product Management Strategy with These Voice of the Customer Methodologies
Nicole Bansal
Nicole Bansal, April 17, 2023
Learn how to optimize your product management strategy by using powerful voice of the customer (VoC) methodologies alongside generative AI.
Read More
Learn about the most common traditional sentiment analysis challenges and how modern generative analysis tools help companies overcome them.
Top 9 Challenges of Traditional Sentiment Analysis
Nicole Bansal
Nicole Bansal, April 12, 2023
Learn about the most common traditional sentiment analysis challenges and how modern generative analysis tools help companies overcome them.
Read More
Discover how AI data analysis revolutionizes product management by providing valuable insights into customer needs and behavior.
Harnessing the Power of AI Data Analysis in Product Management
Nicole Bansal
Nicole Bansal, April 10, 2023
Discover how AI data analysis revolutionizes product management by providing valuable insights into customer needs and behavior.
Read More
Learn how we helped this business analyze, understand, and improve their Net Promoter Score by leveraging AI.
Case Study: Boosting Your NPS with AI-Powered Data Analysis
Nicole Bansal
Nicole Bansal, April 07, 2023
Learn how we helped this business analyze, understand, and improve their Net Promoter Score by leveraging AI.
Read More
Discover how OpenAI's newest model will affect the natural language processing (NLP) landscape.
GPT-4: What to Expect from the Next-Generation Language Model
Nicole Bansal
Nicole Bansal, April 05, 2023
Discover how OpenAI's newest model will affect the natural language processing (NLP) landscape.
Read More
Discover how businesses are understanding their customers’ opinions, emotions and experiences on a deeper level in less time.
Get To Know Your Customers Better with Qualitative Analysis Methods
Nicole Bansal
Nicole Bansal, April 03, 2023
Discover how businesses are understanding their customers’ opinions, emotions and experiences on a deeper level in less time.
Read More
The combo of Gong and Viable can help you analyze thousands of meetings on a scale that exceeds human performance.
Gong + Viable: The ultimate guide to analyzing meeting transcripts at scale
Nicole Bansal
Nicole Bansal, March 28, 2023
The combo of Gong and Viable can help you analyze thousands of meetings on a scale that exceeds human performance.
Read More
Learn how sentiment analysis tools powered by GPT-4 can help you better understand your customers' needs and reduce customer churn.
How Modern Sentiment Analysis Tools Can Reduce Customer Churn
Nicole Bansal
Nicole Bansal, March 23, 2023
Learn how sentiment analysis tools powered by GPT-4 can help you better understand your customers' needs and reduce customer churn.
Read More
Dan Erickson, CEO of Viable, discusses how he came up with the idea for Viable, how the AI benefits businesses, and his plans to scale.
Leveraging AI to Analyze Customer Feedback: Q&A with Daniel Erickson, CEO of Viable
Daniel Erickson
Daniel Erickson, March 22, 2023
Dan Erickson, CEO of Viable, discusses how he came up with the idea for Viable, how the AI benefits businesses, and his plans to scale.
Read More
Learn about what unstructured data is, how it's collected, and why it's important for understanding customer behavior.
Unlock the “Why” by Analyzing Unstructured Data
Nicole Bansal
Nicole Bansal, March 17, 2023
Learn about what unstructured data is, how it's collected, and why it's important for understanding customer behavior.
Read More
Learn how AI can help you improve your Net Promoter Score (NPS) in this this comprehensive piece.
How Using AI to Understand Your Net Promoter Score Will Help Your Business
Nicole Bansal
Nicole Bansal, March 16, 2023
Learn how AI can help you improve your Net Promoter Score (NPS) in this this comprehensive piece.
Read More
Explore strategies to incorporate GPT-4 into your business workflows with careful planning and preparation.
Preparing Your Business for GPT-4: Tips and Strategies
Nicole Bansal
Nicole Bansal, March 14, 2023
Explore strategies to incorporate GPT-4 into your business workflows with careful planning and preparation.
Read More
Learn how sentiment analysis can help gain a better understanding of your target market and improve their customer experience.
What is Sentiment Analysis and How Can it Help Your Business?
Nicole Bansal
Nicole Bansal, March 07, 2023
Learn how sentiment analysis can help gain a better understanding of your target market and improve their customer experience.
Read More
Find out more about the best sentiment analysis tools currently available and how they work.
Best Tools for Sentiment Analysis
Nicole Bansal
Nicole Bansal, March 07, 2023
Find out more about the best sentiment analysis tools currently available and how they work.
Read More
Here are seven real-world qualitative data sources that most e-commerce companies overlook, but AI can analyze.
7 Key Data Sources E-Commerce Brands Should Never Overlook
Nicole Bansal
Nicole Bansal, March 01, 2023
Here are seven real-world qualitative data sources that most e-commerce companies overlook, but AI can analyze.
Read More
Learn how AI is helping companies build a more customer-obsessed culture, and ultimately driving higher retention rates and revenue.
5 Ways to Build a Customer-Obsessed Culture
Nicole Bansal
Nicole Bansal, February 15, 2023
Learn how AI is helping companies build a more customer-obsessed culture, and ultimately driving higher retention rates and revenue.
Read More
Learn how generative AI helps go beyond traditional qualitative data analysis to deliver deeper insights.
Generative analysis vs. traditional data analysis: What’s the difference?
Nicole Bansal
Nicole Bansal, February 07, 2023
Learn how generative AI helps go beyond traditional qualitative data analysis to deliver deeper insights.
Read More
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
Revolutionizing Sentiment Analysis with GPT-4: Part 2
Sebastian Barbera
Sebastian Barbera, January 26, 2023
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
Read More
How can you effectively tap into your company's most valuable and underutilized resource without a ton of time or resources?
How Product Managers Can Iterate Using Customer Feedback
Nicole Bansal
Nicole Bansal, January 24, 2023
How can you effectively tap into your company's most valuable and underutilized resource without a ton of time or resources?
Read More
Learn how AI empowers you to make faster data-driven decisions while also increasing organizational efficiency.
5 Ways AI Can Help Product Managers Make Better Data-Driven Decisions
Nicole Bansal
Nicole Bansal, January 11, 2023
Learn how AI empowers you to make faster data-driven decisions while also increasing organizational efficiency.
Read More
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
Revolutionizing Sentiment Analysis with GPT-4: Part 1
Sebastian Barbera
Sebastian Barbera, November 18, 2022
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
Read More
Elon Musk's “Twitter Complaint Hotline" got 107,000 replies. Our AI analyzed them to help his lean product team build Twitter 2.0.
The 7 Features Twitter Users Requested from Elon Musk’s Complaint Hotline
Nicole Bansal
Nicole Bansal, November 18, 2022
Elon Musk's “Twitter Complaint Hotline" got 107,000 replies. Our AI analyzed them to help his lean product team build Twitter 2.0.
Read More
Learn about the AI model that has captured more attention than any other, and how you can leverage it in your day-to-day work.
A Beginner's Guide to GPT-3
Nicole Bansal
Nicole Bansal, November 14, 2022
Learn about the AI model that has captured more attention than any other, and how you can leverage it in your day-to-day work.
Read More
The word “AI” conjures all sorts of imagery, but we think of ours as personable “team,” with seven different teammates who comprise it.
If our AI took a personality test
Nicole Bansal
Nicole Bansal, November 10, 2022
The word “AI” conjures all sorts of imagery, but we think of ours as personable “team,” with seven different teammates who comprise it.
Read More
Our AI gave this consulting firm a deep understanding of their employee experience while saving time & money, without a single spreadsheet.
Understanding feedback with AI: How to analyze open-ended survey responses
Nicole Bansal
Nicole Bansal, November 01, 2022
Our AI gave this consulting firm a deep understanding of their employee experience while saving time & money, without a single spreadsheet.
Read More
Discover our Generative Analysis Platform, a new type of software that uses AI to analyze unstructured data and extract insights.
The Struggle is Real: Too Much Feedback Data and Not Enough Resources to Analyze It
Nicole Bansal
Nicole Bansal, September 28, 2022
Discover our Generative Analysis Platform, a new type of software that uses AI to analyze unstructured data and extract insights.
Read More
Learn about the 7 steps of qualitative data analysis, and how to automate the process so you can focus on what matters – your customers.
How to simplify your process for analyzing customer feedback
Nicole Bansal
Nicole Bansal, September 20, 2022
Learn about the 7 steps of qualitative data analysis, and how to automate the process so you can focus on what matters – your customers.
Read More
Viable’s natural-language reports are a critical linchpin in how Latch analyzes customer feedback—and provide significant time savings.
How Viable’s data analysis saves Latch’s product team 936 hours a year
Nicole Bansal
Nicole Bansal, September 06, 2022
Viable’s natural-language reports are a critical linchpin in how Latch analyzes customer feedback—and provide significant time savings.
Read More
We scraped 5K+ Nest App reviews to see what insights our AI would find. The result: a clear, human-like analysis of what users love & hate.
Analyzing feedback using AI: Nest app product reviews
Nicole Bansal
Nicole Bansal, August 30, 2022
We scraped 5K+ Nest App reviews to see what insights our AI would find. The result: a clear, human-like analysis of what users love & hate.
Read More
We analyzed App Store and Play Store app reviews from 10 leading retailers…
Retail app reviews report: what app reviews say about top retail apps
Viable Team
Viable Team, February 15, 2022
We analyzed App Store and Play Store app reviews from 10 leading retailers…
Read More
Our goal at Viable is to create the world’s first fully autonomous customer data analyst. With our feedback reports system...
Why we chose GPT-3 embeddings for the clustering behind our feedback reports
Sebastian Barbera
Sebastian Barbera, February 01, 2022
Our goal at Viable is to create the world’s first fully autonomous customer data analyst. With our feedback reports system...
Read More
Feedback analysis is the process of figuring out what customers think about your product. It involves collecting customer feedback...
A guide to customer feedback analysis
Viable Team
Viable Team, January 18, 2022
Feedback analysis is the process of figuring out what customers think about your product. It involves collecting customer feedback...
Read More
Call transcripts from recorded customer conversations, meetings with prospective customers, research interviews, or even conference calls...
How to analyze call transcripts
Viable Team
Viable Team, January 06, 2022
Call transcripts from recorded customer conversations, meetings with prospective customers, research interviews, or even conference calls...
Read More
Viable, the qualitative AI company, has launched a new Feedback Analysis Report...
Introducing the Feedback Analysis Report
Viable Team
Viable Team, December 14, 2021
Viable, the qualitative AI company, has launched a new Feedback Analysis Report...
Read More
Onboarding a new product management colleague is a source of both excitement and anxiety. You’re excited they’ll be able to help with...
Onboarding a new product manager? Let them dive into structured customer feedback
Viable Team
Viable Team, December 07, 2021
Onboarding a new product management colleague is a source of both excitement and anxiety. You’re excited they’ll be able to help with...
Read More
UX research leads Cindy Alvarez (GitHub), Celeste Ridlen (Airbnb), Vanessa Van Schyndel (Figma), and Grace Vorreuter (GitHub) shared top…
The customer research most likely to lead to growth
Viable Team
Viable Team, October 20, 2021
UX research leads Cindy Alvarez (GitHub), Celeste Ridlen (Airbnb), Vanessa Van Schyndel (Figma), and Grace Vorreuter (GitHub) shared top…
Read More
Is learning what your customers think always worth the investment? Surprisingly, not everyone's convinced. Find out why...
On demand webinar: the customer research most likely to grow your business
Viable Team
Viable Team, October 14, 2021
Is learning what your customers think always worth the investment? Surprisingly, not everyone's convinced. Find out why...
Read More
Insights on insights...