Customer feedback plays a critical role in shaping your marketing strategies, product development, and overall customer experience. But in an era where interactions occur on a variety of platforms at all hours, synthesizing and analyzing this feedback can seem like a daunting task.
That's where Delighted and Viable come into play. Together, they offer a powerful combination of customer feedback management and AI-driven analysis that can help you uncover hidden insights from your surveys.
Getting to know Delighted: A customer feedback champion
Delighted by Qualtrics has made a name for itself in the customer experience management landscape by simplifying the collection and analysis of customer feedback. Businesses love its easy-to-use survey system, which covers net promoter score (NPS), customer satisfaction (CSAT), and customer effort score (CES) surveys. The platform's adaptability ensures excellent presentation on all devices, with customization options for brand alignment.
Moreover, Delighted consolidates all customer feedback into one centralized platform, providing a unified view of customer insights for seamless management and interpretation. This unified view enhances productivity, improves accuracy of insights, and leads to better decision-making.
Boost customer satisfaction with precise insights
Surface the most urgent topics by telling our AI what matters to you.
Uncover powerful insights with Viable
If Delighted is your tool for feedback collection, Viable is the ideal, one-stop-shop you need for in-depth analysis. Viable uses state-of-the-art generative AI to understand and categorize your feedback, transforming raw data into actionable insights.
Viable takes your Delighted data and applies advanced NLP techniques to uncover the meaning behind your feedback. It highlights trends, identifies key themes, and uncovers hidden sentiments that can guide your strategic decision-making. With Viable's generative AI platform, you'll get more than just data—you'll get a deeper understanding of your customers and employees.
Bringing Delighted and Viable together
So, how do Delighted and Viable work together? It's easier than you might think.
Deep insights that go beyond sentiment analysis
Gone are the days of simple word cloud sentiment analysis. With Viable, a typical report includes anywhere from 20 to 100+ themes, each with detailed breakdown including a summary, churn-related urgency level, user profiles with metadata, and more. After reading through the analysis, you'll be able to understand customer pain points, gauge reactions to a new feature, or explore the impact of any recent changes.
Custom objectives for every report
Every business is different, which is why Viable lets you set a custom objective for each report and/or survey. Whether you're interested in increasing CSAT scores for enterprise customers in an emerging market, or reducing churn for NPS detractors, you can tailor every report to your specific needs!
Continuous sync and weekly reports
Once you've set up the integration, your data will sync continuously. This ensures you always have the most recent feedback at your fingertips. Plus, Viable automatically delivers a weekly report right to your email inbox, providing a regular analysis of your feedback.
Stay vigilant with alerts for volume spikes
Customer feedback is valuable, but sudden spikes in volume can be a sign of emerging issues. Viable allows you to set up alerts for such spikes. This gives you the chance to get ahead of any potential problems before they escalate. It's about being proactive, not reactive.
Simple 2-click integration
With just a few clicks, setting up the Delighted and Viable integration couldn’t be simpler. No coding required. No need for a developer. You don't even need to leave the Viable platform. It's designed to be user-friendly, saving you time and hassle.
Maximizing your feedback data with Delighted and Viable
When it comes to customer feedback, it's not enough to just collect it—you need to understand the sentiment behind it. That's where the Delighted and Viable integration comes in. By combining Delighted's comprehensive feedback collection with Viable's AI-driven analysis, you'll not only gain a deeper understanding of your customers, but you'll also be equipped to make smarter, data-driven decisions.
No more wading through pages of feedback. No more guessing about what your customers really think. With Delighted and Viable, you'll have the insights you need, right when you need them. And with the simple 2-click integration, continuous data syncing, volume spike alerts, and customizable report objectives, getting those insights has never been easier.
So why wait? Try a demo and start getting more from your customer feedback today with Delighted and Viable.