Getting started
If you’re reading this, you probably can’t wait to dive into your customer feedback to find out what customers think about your product or service. Below are links to get you started. Viable makes it possible for you to ask questions in plain language of all your combined customer feedback data. The AI behind our platform searches all data, sorts it, structures it, and tags it by topic.
Getting started
Viable Team, February 04, 2022
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Reports
Reports
Viable Team, February 04, 2022
Understand what your customers are telling you without sacrificing speed, completeness, or accuracy with feedback reports from Viable...
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Account setup
Account setup
Viable Team, February 04, 2022
Signing up for Viable is easy and takes just a few minutes. To create an account, you’ll enter your email, name, and create a…
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Overview of your Viable workspace
Overview of your Viable workspace
Viable Team, February 04, 2022
Once you’ve signed up and connected a data source in Viable, you’ll see a main menu on the left side of the screen with the following…
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Helpful definitions
Helpful definitions
Viable Team, December 02, 2020
Each unique piece of customer feedback counts as a data point, regardless of length. The below is an example of a data point:…
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Filters
Filters
Viable Team, December 02, 2020
To the right of the main menu, there’s a list of filters: Sources, Topics, Feedback, and Customer. You can apply one or multiple filters at…
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Feedback view
Feedback view
Viable Team, December 04, 2020
The Feedback view provides all the customer feedback data points from the apps you’ve integrated. At the top of the main viewing…
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Trends view
Trends view
Viable Team, February 18, 2021
The Trends view displays top topics trending by week across all your customer feedback data. Topics are themes identified by the AI…
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Activity view
Activity view
Viable Team, February 20, 2021
The Activity View shows you a feed of all questions previously asked along with their corresponding answers. It’ll show your questions as…
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What questions should you ask in Viable?
What questions should you ask in Viable?
Viable Team, February 20, 2021
Viable lets you ask questions about how your customers experience your product. Our AI will quickly sort through all the customer feedback…
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Tips for asking questions In Viable
Tips for asking questions In Viable
Viable Team, January 07, 2021
With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the summaries it should…
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Data security
Data security
Viable Team, January 10, 2022
Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or…
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Appbot Zap For Viable
Appbot Zap For Viable
Viable Team, September 30, 2021
You can instantly analyze user reviews posted via Appbot by sending those reviews to Viable through Zapier. Use our Appbot Zapier template…
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How we handle customer feedback data
How we handle customer feedback data
Viable Team, June 22, 2021
At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer…
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Viable API Ingest documentation
Viable API Ingest documentation
Viable Team, June 11, 2021
Read instructions on how to import custom data into Viable. Our API endpoint allows you to post custom data with a JSON body.
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Formatting CSV files to speed up ingestion into Viable
Formatting CSV files to speed up ingestion into Viable
Viable Team, April 19, 2021
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as…
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Airtable Zap For Viable
Airtable Zap For Viable
Viable Team, March 08, 2021
You can analyze customer feedback stored in Airtable instantly by sending free form text entries to Viable via Zapier. Use our Airtable…
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Canny Zap For Viable
Canny Zap For Viable
Viable Team, March 08, 2021
You can instantly analyze comments posted to Canny by sending them to Viable via Zapier. Use our Canny Zapier template. Or, in Zapier…
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Doopoll Zap For Viable
Doopoll Zap For Viable
Viable Team, March 08, 2021
You can easily analyze open ended responses from Doopoll surveys by connecting Doopoll to Viable. Viable will structure, tag, and analyze…
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Facebook Pages Zap For Viable
Facebook Pages Zap For Viable
Viable Team, March 08, 2021
You can instantly analyze customer feedback from comments posted to your Facebook Page by connecting Facebook Pages to Viable. Use our…
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G2 Crowd Zap For Viable
G2 Crowd Zap For Viable
Viable Team, March 08, 2021
You can analyze reviews posted on G2 Crowd in an automated way by sending G2 Crowd reviews to Viable via Zapier. Use our G2 Crowd Zapier…
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Google Forms Zap for Viable
Google Forms Zap for Viable
Viable Team, March 08, 2021
You can instantly analyze open ended survey responses collected via Google Forms by sending them to Viable for analysis using Zapier…
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Help Scout Zap For Viable
Help Scout Zap For Viable
Viable Team, March 08, 2021
You can analyze customer feedback from Help Scout tickets by sending them to Viable using Zapier. Use our Help Scout Zap template.
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Promoter.Io Zap For Viable
Promoter.Io Zap For Viable
Viable Team, March 08, 2021
You can analyze customer feedback from Promoter.io by connecting Promoter.io to Viable via Zapier. Use our Promoter Zapier template…
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SurveyMonkey Zap for Viable
SurveyMonkey Zap for Viable
Viable Team, March 08, 2021
You can analyze customer survey responses from SurveyMonkey and get richer insights from open ended answers automatically by sending survey…
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SurveySparrow Zap For Viable
SurveySparrow Zap For Viable
Viable Team, March 08, 2021
You can instantly analyze customer survey responses from SurveySparrow by sending open ended responses to Viable via Zapier.
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Twitter Zap For Viable
Twitter Zap For Viable
Viable Team, March 08, 2021
You can instantly analyze tweets that mention your company by sending them to Viable via Zapier. Use our Twitter Zapier template.
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Typeform Zap For Viable
Typeform Zap For Viable
Viable Team, March 08, 2021
You can analyze customer feedback from Typeform survey responses instantly by sending Typeform open ended survey responses to Viable via…
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Pendo Feedback Zap for Viable
Pendo Feedback Zap for Viable
Viable Team, March 08, 2021
You can analyze Pendo feedback or comments by connecting Pendo to Viable in Zapier. Use our Pendo Feedback Zapier templates for new…
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Adding data Via Zapier
Adding data Via Zapier
Viable Team, January 07, 2021
In addition to directly linking your Zendesk, Delighted, Intercom, or Front accounts with Viable, you can send us feedback data…
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Insights on insights...
Ready to get started?
Our product experts are here to walk you through how easy qualitative analysis can be. Book a demo to see the power of our qualitative AI with your data.
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