You can analyze customer feedback from Help Scout tickets by sending them to Viable using Zapier.
Use our Help Scout Zap template. Or, in Zapier, click Make a Zap and follow the steps below.
Setting up the Trigger
Choose Help Scout as the trigger >> app event
Then choose Conversation Created as the trigger event
Click Continue and then sign into your Help Scout account
Under Set up trigger select the Mailbox, Assigned User, and Status. You can set up separate Zaps for different selections. Click Continue.
Test your trigger
Setting up the Action
Select Viable as the Action app
Then select Ingest Datapoint as the action event
Continue to sign into Viable. You’ll need your Viable API key (in Viable it’s in Admin >> Integrations tab).
Under Set up action:
For Text, choose Threads Body
For Created at, choose Created At
For End user email, choose Created By Email (or any other user identifier that helps you understand and better serve the user who submitted the ticket)
Our product experts are here to walk you through how easy qualitative analysis can be. Book a demo to see the power of our Quailitative AI with your data.