Welcome!

If you’re reading this, you probably can’t wait to dive into your customer feedback to find out what customers think about your product or service. Below are links to get you started.

What is Viable?

Viable makes it possible to understand what your customers are telling you in their feedback in an automated way so you can make more informed business decisions.

Whether your customers are sharing feedback via helpdesk tickets, surveys, app or online reviews, call transcripts, tweets or tweets, Viable analyzes the qualitative data using a combination of machine learning models and provides a natural language report of themes categorized by feedback type.

You can also dig further into any analysis within a report by asking follow up questions in natural language directly in Viable. The AI instantly writes you an answer in natural language, pulling from all your data.

If you haven’t yet signed up, you can sign up for a demo.

Account setup
Helpful definitions
Overview of the Viable workspace
Reports
Feedback
Trends
Activity