Creating a Zap that connects SurveySparrow to Viable
You can instantly analyze customer survey responses from SurveySparrow by sending open ended responses to Viable via Zapier.
To get started, click Make a Zap in Zapier and follow the steps below.
Setting up the Trigger
Choose SurveySparrow as the trigger >> app event
Then choose New Submission as the trigger event
Click Continue and then sign into your SurveySparrow account
Under Set up trigger, select what you'd like to analyze. Click Continue.
Test your trigger
Setting up the Action
Select Viable as the Action app
Then select Ingest Datapoint as the action event
Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or single choice questions.) Sending all questions via a single Zap will likely result in more generic answers in Viable.
For Text, choose the survey response free text field you want to analyze
For Created at, choose the timestamp or submission date/time field
For End user email, choose the email address field. If none, enter Anonymous.