Promoter.Io Zap For Viable

Promoter.Io Zap For Viable

Creating a Zap that connects to Viable

You can analyze customer feedback from by connecting to Viable via Zapier.

Use our Promoter Zapier template. Or, in Zapier, click Make a Zap and follow the steps below.

Setting up the Trigger

  • Choose as the trigger >> app event
  • Then choose Feedback Submitted or Updated as the trigger event
  • Click Continue and then sign into your account
  • Choose your account and click Continue
  • Under Set up trigger, select what you'd like to analyze. Click Continue.
  • Test your trigger

Setting up the Action

  • Select Viable as the Action app
  • Sign into your Viable account with your API Key (open a separate tab, sign into Viable, go to Admin, then the Integrations tab. The API Key is at the bottom).
  • Then select Ingest Datapoint as the action event
  • Choose Viable as the account

Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or single choice questions.) Sending all questions via a single Zap will likely result in more generic answers in Viable.

  • For Text, choose the feedback free text field you want to analyze
  • For Created at, choose the timestamp or time/date submission field
  • For End user email, choose the email address field. If none, enter Anonymous.
  • Click Continue
  • Test the action

You should be ready to turn on the Zap.

Promoter.Io Zap For Viable
Viable Team, March 08, 2021
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