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OpenAI recognizes Viable's excellence

"Viable has been working closely with OpenAI for nearly three years to develop AI models that can analyze data on a scale that was previously impossible... becoming an essential tool for businesses that want to make data-driven decisions based on the entirety of their data, not just easy-to-measure quantitative KPIs. Viable is able to deliver insights that are accurate, nuanced, and actionable, helping their customers stay ahead of the competition.

Your free report

Your first report includes a comprehensive analysis of your customer feedback, highlighting key themes, urgency levels, and customer sentiments.

Gain actionable insights and data-driven strategies tailored to your specific business goals, helping you make informed decisions to improve customer experience and drive product innovation.

Get your free report


Build a customer-obsessed culture with unlimited access for all.

  • Automatically gather data from multiple sources into one unified platform.
  • Share unlimited seats with every person at your company.
  • Seamlessly integrate with popular tools like Zendesk and Intercom.


Unlock powerful insights with our 9 proprietary AI models and GPT-4.

  • Increase customer satisfaction by surfacing the most urgent topics without any manual analysis.
  • Drive product innovation and customer growth – while saving hundreds of hours.
  • Work with confidence knowing your data is secure – Viable is SOC 2 Type 2 certified and compliant with GDPR & CCPA.


Turn insights into impactful actions with precision and ease.

  • Gain rich insights tailored to your unique business objectives by instructing our AI on what matters to you.
  • Boost NPS, reduce support volumes, eliminate churn, and more with custom analysis.
  • Rapidly prioritize key areas for immediate impact by effortlessly building strategic documents like PRDs.

Sync your data in minutes

Viable integrates directly with over a dozen leading platforms including Zendesk, Intercom, and Gong. You can add data from virtually any source via Zapier and even import CSV files. Plus, our dynamic 2-way API seamlessly connects with your existing workflows.

Listen, learn, and act on customer feedback

Elevate customer satisfaction with intelligent, directed results that reduce churn while saving you time.

Viable is magical. Our process for analyzing qualitative data used to be incredibly manual, and a huge time suck. With their AI, we're able to find the needle in the haystack really easily."
Kalie Bishop Headhot
Kalie Bishop
VP of Support
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"When managing a product, you need a variety of channels for gathering insights… Viable is the ultimate tool in your arsenal to ensure you’re listening to your customer feedback and eliminating any blind spots."
Si Dhanak headshot
Si Dhanak
VP Product at Latch
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Struggling to understand your user feedback?

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