Transform user feedback into customer and product growth
Viable automatically tags and analyzes your customer feedback without any manual taxonomy. Our AI customizes analysis to your unique business objectives.
"Viable has been working closely with OpenAI for nearly three years to develop AI models that can analyze data on a scale that was previously impossible... becoming an essential tool for businesses that want to make data-driven decisions based on the entirety of their data, not just easy-to-measure quantitative KPIs. Viable is able to deliver insights that are accurate, nuanced, and actionable, helping their customers stay ahead of the competition.
Your free report
Your first report includes a comprehensive analysis of your customer feedback, highlighting key themes, urgency levels, and customer sentiments.
Gain actionable insights and data-driven strategies tailored to your specific business goals, helping you make informed decisions to improve customer experience and drive product innovation.
Aggregate.
Build a customer-obsessed culture with unlimited access for all.
- Automatically gather data from multiple sources into one unified platform.
- Share unlimited seats with every person at your company.
- Seamlessly integrate with popular tools like Zendesk and Intercom.
Analyze.
Unlock powerful insights with our 9 proprietary AI models and GPT-4.
- Increase customer satisfaction by surfacing the most urgent topics without any manual analysis.
- Drive product innovation and customer growth – while saving hundreds of hours.
- Work with confidence knowing your data is secure – Viable is SOC 2 Type 2 certified and compliant with GDPR & CCPA.
Act.
Turn insights into impactful actions with precision and ease.
- Gain rich insights tailored to your unique business objectives by instructing our AI on what matters to you.
- Boost NPS, reduce support volumes, eliminate churn, and more with custom analysis.
- Rapidly prioritize key areas for immediate impact by effortlessly building strategic documents like PRDs.
What sets Viable apart?
You can customize the analysis to your unique business objectives in minutes.
Sync your data in minutes
Viable integrates directly with over a dozen leading platforms including Zendesk, Intercom, and Gong. You can add data from virtually any source via Zapier and even import CSV files. Plus, our dynamic 2-way API seamlessly connects with your existing workflows.
Listen, learn, and act on customer feedback
Elevate customer satisfaction with intelligent, directed results that reduce churn while saving you time.
Struggling to understand your user feedback?
Schedule a time to get your first AI-powered analysis for free.