![On demand webinar: the customer research most likely to grow your business](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/61b467e9a7b7d73ef0c433ff_on-demand-ux-panel-webinar.png)
![Viable Team](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/61982a9c7036b987cec4c591_logo-viable.png)
Viable Team
October 14, 2021
Is learning what your customers think always worth the investment?
Surprisingly, not everyone's convinced.
For decades, companies have relied on score-based metrics (NPS, CSAT, CES) or usability testing to understand customers. But are these methods enough to inform product and customer initiatives?
![On demand webinar: the customer research most likely to grow your business](https://cdn.prod.website-files.com/6196dd6b35efc9b39583b200/6557a1024f672bd1e0649c2c_Screen%20Shot%20Nov%2014%20from%20Figma.jpg)
Boost customer satisfaction with precise insights
Surface the most urgent topics by telling our AI what matters to you.
Watch our on-demand webinar on this topic.
Learn from leading UX researchers about what’s worked, what hasn’t, and what practical alternatives can provide deeper customer insights to effectively drive growth.
Featuring:
- Cindy Alvarez, Director of Customer Research, GitHub; Lean Customer Development author
- Celeste Ridlen, Head of Research, Hosting, Airbnb
- Vanessa Van Schyndel, User Experience Researcher, Figma
- Grace Vorreuter, Staff User Researcher, GitHub
Watch Now!
![Viable Team](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/61982a9c7036b987cec4c591_logo-viable.png)
Viable Team
October 14, 2021
![: Discover the power of proactive customer service with Gladly and Viable. Anticipate needs, foster loyalty, and streamline operations.](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/6623090ee4c74f04ff51dc1a_100%20Genius%20(1000%20x%20800%20px)%20(10).png)
Proactive Customer Service: How to Stay Ahead with Gladly and Viable Alerts![Nicole Bansal](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/6317f03a401e8966f47561e0_Nicole.png)
![Nicole Bansal](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/6317f03a401e8966f47561e0_Nicole.png)
Nicole Bansal
April 19, 2024
: Discover the power of proactive customer service with Gladly and Viable. Anticipate needs, foster loyalty, and streamline operations.
Read More
![LLMs like ChatGPT are great at a lot of things, but consistently precise data analysis isn't one of them.](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/662046e57ea47f2024e03cb5_100%20Genius%20(1000%20x%20800%20px)%20(9).png)
Top 10 Reasons Why ChatGPT Sucks at Data Analysis![Nicole Bansal](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/6317f03a401e8966f47561e0_Nicole.png)
![Nicole Bansal](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/6317f03a401e8966f47561e0_Nicole.png)
Nicole Bansal
April 17, 2024
LLMs like ChatGPT are great at a lot of things, but consistently precise data analysis isn't one of them.
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![Say goodbye to manual surveys and scattered feedback—unlock AI-powered insights to streamline communication and enhance customer experience.](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/662000c26fcdcb91c0b7221c_100%20Genius%20(1000%20x%20800%20px)%20(8).png)
8 Steps to Improve Customer Sentiment with Front and Viable![Nicole Bansal](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/6317f03a401e8966f47561e0_Nicole.png)
![Nicole Bansal](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/6317f03a401e8966f47561e0_Nicole.png)
Nicole Bansal
April 15, 2024
Say goodbye to manual surveys and scattered feedback—unlock AI-powered insights to streamline communication and enhance customer experience.
Read More