On demand webinar: the customer research most likely to grow your business

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On demand webinar: the customer research most likely to grow your business
Viable Team
Viable Team
October 14, 2021

Is learning what your customers think always worth the investment?

Surprisingly, not everyone's convinced.

For decades, companies have relied on score-based metrics (NPS, CSAT, CES) or usability testing to understand customers. But are these methods enough to inform product and customer initiatives?

On demand webinar: the customer research most likely to grow your business

Boost customer satisfaction with precise insights

Surface the most urgent topics by telling our AI what matters to you.

See it in action

Watch our on-demand webinar on this topic.

Learn from leading UX researchers about what’s worked, what hasn’t, and what practical alternatives can provide deeper customer insights to effectively drive growth.

Featuring:

  • Cindy Alvarez, Director of Customer Research, GitHub; Lean Customer Development author
  • Celeste Ridlen, Head of Research, Hosting, Airbnb
  • Vanessa Van Schyndel, User Experience Researcher, Figma
  • Grace Vorreuter, Staff User Researcher, GitHub

Watch Now!

Viable Team
Viable Team
October 14, 2021
Enhance Zendesk workflows with Viable's AI integration. Streamline customer service efforts and gain deeper insights for efficient support.
How Viable's AI-Powered Tagging and Categorization Improves Customer Service Workflows in Zendesk
Nicole Bansal
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Enhance Zendesk workflows with Viable's AI integration. Streamline customer service efforts and gain deeper insights for efficient support.
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Discover the potential of tailored generative analysis with Viable and Intercom.
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Learn how five essential practices for excellent ecommerce customer service and advanced tools like Viable can elevate your brand.
5 Proven Best Practices for Customer Success in Ecommerce
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Learn how five essential practices for excellent ecommerce customer service and advanced tools like Viable can elevate your brand.
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Get your first report free

Book a demo to get immediate insights from your customer feedback.

On demand webinar: the customer research most likely to grow your business

viable logo

Get your first report free

Stop manually tagging your customer feedback. Let AI do it for you.

Get Started Now
Viable Team
Viable Team, October 14, 2021

Is learning what your customers think always worth the investment?

Surprisingly, not everyone's convinced.

For decades, companies have relied on score-based metrics (NPS, CSAT, CES) or usability testing to understand customers. But are these methods enough to inform product and customer initiatives?

Boost customer satisfaction with precise insights

Surface the most urgent topics by telling our AI what matters to you.

See it in action

Watch our on-demand webinar on this topic.

Learn from leading UX researchers about what’s worked, what hasn’t, and what practical alternatives can provide deeper customer insights to effectively drive growth.

Featuring:

  • Cindy Alvarez, Director of Customer Research, GitHub; Lean Customer Development author
  • Celeste Ridlen, Head of Research, Hosting, Airbnb
  • Vanessa Van Schyndel, User Experience Researcher, Figma
  • Grace Vorreuter, Staff User Researcher, GitHub

Watch Now!

Viable Team
Viable Team, October 14, 2021