We're thrilled to announce our latest launch on Product Hunt - Viable 2.0: Generative Analysis. This major product update comes with a range of new and improved features that will take your customer insights to the next level. We've been working diligently on features like improved data visualizations, deeper analysis, more integrations, report filters, and a lot more that will make your feedback analysis even more insightful and efficient. Here are some of the most exciting updates:
Viable now allows you to direct our AI to run analysis with your specific business objectives in mind. Whether you have a broad or specific goal, our AI can help you gain insights that align with your overall strategy and goals. For example, as a Product Manager, you can ask Viable to define and prioritize feature requests for your specific product line to reduce churn for new users. Or, you can go with a much broader ask like identifying ways to turn your detractors into promoters in order to improve NPS.
With the new objective field, you have the flexibility to customize your analysis according to your needs.
Generative Analysis 2.0
By far the most exciting update in this launch is our new analysis engine. Our state-of-the-art AI provides in-depth change over time analysis, even more actionable insights, and improved ability to analyze numbers and chart data.
You asked for them, and they're finally here! With our new Alerts feature, you'll receive automatic email notifications when there is a significant increase in volume for a particular source/classification combination. For example, you might receive an email alert stating that "Zendesk complaints have spiked by 256%."
This feature allows you to quickly identify and address emerging trends or issues, helping you stay on top of your data and take proactive steps to improve your business. Whether you're a product manager, customer support specialist, or executive, Alerts are a powerful tool that help you stay informed and responsive to changes in your data.
New Universal Search Experience
We know how important it is for you to quickly and easily find the insights that matter most to you. With our new universal search experience, you can search both themes and raw data simultaneously. Whether you're looking for a specific keyword, a particular theme, or trying to identify emerging trends, our search feature will help you find the insights you need, faster than ever before.
Say goodbye to the hassle of manually sifting through countless data points or running searches in different feedback channels. With Viable's Universal Search, you can access all your data in one place and gain a more comprehensive view of your customers' feedback. This means you'll be able to make more informed decisions, identify new opportunities, and take action on key insights quickly and easily.
With our new report filters, you can easily narrow down your data to find the most relevant insights for any team or department. Instantly filter any of your reports using metadata tags, making it easier than ever to hone in on specific areas of your data. This feature is particularly helpful when trying to hone in on feedback for a specific product line, brand, or region within your company's portfolio to see how it differs from the overall analysis. Our report filters feature is incredibly flexible, allowing you to filter your data based on any metadata tags that exist within your current feedback systems.
We've added new charts to our platform that allow you to better visualize your data and gain deeper insights. These new charts provide volume and percentage breakdowns across various axes such as theme, section, classification, and more. With these visualizations, you can quickly and easily identify trends and patterns in your data, making it easier to make informed decisions that drive your business forward. Here's how:
At Viable, we're committed to making it easy for you to connect your data from multiple sources and get a complete view of your business. We've added new social media scraper for Twitter and Reddit, and we're adding more integrations every month, making it easier than ever to get the data you need, when you need it. With these integrations, you can streamline your data analysis process and spend more time acting on insights and less time gathering data.
Our revamped report builder makes it easier than ever to set up your reports just the way you want them. With this update, you can customize your reports to match your needs - whether you're a Product Manager or a CXO, you can tailor reports to focus on the metrics that matter most to you. Now, you can customize reports in just a few clicks, giving you more time to focus on strategic priorities.
Thanks for reading, and don't forget to share your feedback with us. We're always looking to improve and deliver the best possible experience for our users. If you aren't already using Viable and are interested in testing out our new platform, mention the code PHLAUNCH during your demo to get your first analysis free.
And please help us spread the word by 🔺 upvoting us on Product Hunt. Thank you for your continued support!