Viable is the key to unlocking your customer feedback.

How to set up your Viable account

Signing up for Viable is easy and takes just a few minutes.

Begin by providing standard details such as your name, email, and company. Following that, choose the integrations you wish to connect to Viable. The historical data will be imported into your account and new data will be continuously synced from your chosen apps into Viable.

Have privacy concerns? We're SOC 2 Type II certified and compliant with GDPR and CCPA. Contact us to learn more.

Importing data into Viable

how do I format my CSV files to import into viable

Here are some tips to ensure your data is compatible with Viable's AI.

Viable has dozens of direct integrations including Gong, Zendesk, Intercom, Front, Delighted, Gladly, Kustomer, Twitter (X), Youtube, and hundreds more via Zapier. We even have a bi-directional API for advanced needs.

We can also import any CSV file. Simply download our templates for a survey or all other feedback (go to File >> Download >> Comma-separated values) or format your file using these handy instructions.

What can I do with Viable's Generative Analysis?

Save time, reduce churn, and elevate customer satisfaction with intelligent, directed results.

Interact with our AI using our unique "AskViable" feature. Guide the analysis, tailor its focus, and pose follow-up questions for deeper exploration of your data. From completing nuanced sentiment analysis to pinpointing churn risks, crafting thorough bug reports to building impactful strategy documents, Viable transforms your unstructured feedback into actionable, tailored intelligence that empowers you to drive exceptional product improvements and elevate the overall customer experience. 

With our Generative Analysis you can turn customer support tickets, survey responses, app store reviewsCSAT data, and more into actionable insights without lifting a finger.

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How do Viable's insights differ from competitors?

product review insights with viable

In a marketplace saturated with sentiment and analytics tools, Viable stands distinctly apart.

Let's say you've just launched a new coffee machine, and after a month, you gather 1,000 customer reviews.

Summarization: "500 reviews mention the coffee machine is fast, and 300 reviews say it's stylish."

That's a straightforward summary. You know that speed and style are frequently mentioned positives, but there's no deeper understanding.

Analysis with Viable: "While 50% of customers appreciate the machine's speed, 20% of those also wish the coffee brewed was hotter. The stylish design is lauded by 30%, but there's a pattern of feedback around the carafe handle being uncomfortable for prolonged use."

Here, not only do you get a sense of the primary sentiments, but you're also made aware of nuanced feedback that can be crucial for product improvements. This level of detail and connection between multiple pieces of feedback is what sets true analysis apart from mere summarization.

Tailoring reports to your business goals

Viable is the only tool in the industry that allows you to customize and direct the AI's analysis.

Recognizing that every business is unique, Viable offers a suite of customizable reporting tools designed to align with your specific objectives. Whether you're aiming to improve customer satisfaction, identify product glitches, or boost sales through better messaging, our AI-driven reports can be tailored to highlight the insights most relevant to your goals. This adaptive approach ensures that each analysis is not just data-rich but also laser-focused on driving your business forward.

Watch a demo to learn more about how to maximize your analysis with Viable.

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Don't just take our word for it. Unveil the story behind your data with Viable's Generative Analysis. Schedule a demo today.