Speed up how you get insights from qualitative feedback.
Help your entire organization access and use customer insights faster and more easily to keep up with shorter product development cycles.
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Short sprints and tight budgets don’t have to limit the role of user research.
Companies notoriously don’t talk with customers enough because of time constraints, stretched research budgets, or the lack of a customer-centric culture.
Despite these challenges, you, as a customer researcher, advocate building a habit of using customer insights across the business. You encourage the use of helpdesk tickets, social media, app store reviews, NPS surveys, product feedback comments, and customer calls to inform projects with short sprints or limited budgets. But distilling insights from these datasets is manual and disjointed work, which slows you down when deadlines are tight.
Viable clears that bottleneck by doing the time-consuming sorting, tagging, and counting of feedback per category. Our sophisticated AI engine assigns categories like top customer complaints or most frequent customer requests. We help you save time while providing accurate, data-backed insights so you can help your organization adopt a more user-centric mindset.
Despite these challenges, you, as a customer researcher, advocate building a habit of using customer insights across the business. You encourage the use of helpdesk tickets, social media, app store reviews, NPS surveys, product feedback comments, and customer calls to inform projects with short sprints or limited budgets. But distilling insights from these datasets is manual and disjointed work, which slows you down when deadlines are tight.
Viable clears that bottleneck by doing the time-consuming sorting, tagging, and counting of feedback per category. Our sophisticated AI engine assigns categories like top customer complaints or most frequent customer requests. We help you save time while providing accurate, data-backed insights so you can help your organization adopt a more user-centric mindset.
Book a Demo
Support continuous development with ongoing feedback loops.
As product teams move towards faster product releases, getting feedback at every stage of the launch cycle requires rapid research and validation. Viable speeds up your research with instant natural language questions and answers.
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Scale your team’s influence and purpose.
Your team can’t support every project with full stack research. But you can and do coach cross functional teams to use self-serve tools to get user insights. Viable is your partner for helping teams directly access the best insights from a dataset you trust.
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Bring everyone together with feedback and insights all in one place.
Getting involved early in product conversations is ideal but tricky when teams aren’t on the same page. Help colleagues bring you in faster by ensuring everyone has access to all customer feedback in the same place.
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Answer questions faster.
Customer research is an iterative process of (literally) asking question after question until you get to the right insight. Don’t get bogged down by technical queries that need to be interpreted into plain language. Just get plain language answers in seconds.
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