Using customer feedback in an ad hoc way isn’t good enough.
You might find yourself reacting to customer feedback every time it’s posted to Slack, or relying on customer feedback anecdotes from the top of the customer feedback pile without a true sense of its depth.
You work closely with customer support but they don’t have the resources to maintain either the continuous or targeted insights you need. As a product professional, you want feedback loops to be comprehensive, consistent, and methodical.
At Viable we use advanced NLP models to structure qualitative data so you can use it the way you use quantitative data. Our easy interface sets us apart from other NLP tools because we think teams should be both rigorous and nimble.
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