One of Viable's standout features is its capacity to analyze data from multiple data points. Regardless of whether your VoC survey data originates from Zendesk
, Gong, app stores, or even other sources via Zapier
or CSV files, Viable can seamlessly integrate with these platforms and scrutinize the data they produce.
In addition to this, Viable provides a weekly report detailing the most critical compliments, complaints, questions, and requests from your customers, organized by volume and urgency. Each theme in the report monitors changes over time and includes a summary, urgency score, product sub-themes, user profiles, and more. This feature offers you a holistic view of your customers' experiences and expectations, aiding you in identifying potential areas for improvement and opportunities for growth.
Furthermore, Viable is designed with user-friendliness and intuitiveness in mind, making it accessible for anyone in your organization to use. There's no requirement for expertise in data science or complex setup – you can begin extracting insights from your VoC survey data in mere minutes.
VoC research and analysis is a formidable method for understanding your customers and propelling business growth, but traditional tools only give you a surface level understanding of your findings. With Viable, you can augment this process, making it more efficient and gaining deeper insights.